Owen Thomas from Valleywag has an article entitled Even Facebook
Employees Hate the Redesign which contains the following excerpt
The feedback on Facebook's new look, which emphasizes a stream
of Twitter-like status updates, is almost universally, howlingly
negative. Why isn't CEO Mark Zuckerberg listening to users? Because
he doesn't have to, he's told employees.
A tipster tells us that Zuckerberg sent an email to Facebook
staff reacting to criticism of the changes: "He said something like
'the most disruptive companies don't listen to their customers.'"
Another tipster who has seen the email says Zuckerberg implied that
companies were "stupid" for "listening to their customers." The
anti-customer diktat has many Facebook employees up in arms, we