> For example, ADP > provides many software products, but rather than focusing on their products, > they focus on their services and let the products support those services. What is the specific product from ADP that is the focus of your example?
When I read this the first thing I thought of was online support services
for web services (like hotmail). Try to get an answer to a support issue.
<ehehe> Every question is put into a system of keyword auto responses. I
realize this is a problem with service protocol and not the same face that
you are beginning to describe. But they definitely could use some UX.
> * It is the Interaction Designers responsibility to help define services. > If a business's services are not well defined then the quality of their > service-based software is reduced. Are you suggesting that UX take a page from Business Marketing?
Christian Simon | www.christiansimon.com | San Francisco, CA