Here are some excellent books that I recommend. They don't address
mental models directly, but then what would be the fun of that? They all
shed light on the inescapable fact that "mental models" are things
inside the head of human beings.
cooper | Product Design for a Digital World
Alan Cooper alan at cooper.com | www.cooper.com
All information in this message is proprietary & confidential.
"Whenever you are asked if you can do a job, tell 'em, 'Certainly, I
can!' Then get busy and find out how to do it." - Theodore Roosevelt
I am currently engaged in doctorate research enquiring deeper into
what Alan Cooper et al describe as 'represented models', and what
Don Norman describes as a 'designer's model' for a PhD practical
Could the community suggest some seminal books, journal articles and
papers I should read? I have read 'About Face 3' and 'Design of
Keywords I suggest would be: represented models, designer's models,
design models, conceptual models, user's mental models, user's
models, system images.