Linking Online interaction with Off-line completion

15 Feb 2009 - 7:30pm
800 reads
Stephen Holmes

I'm wondering if any studies or work has been done with improving
success rates where a person has to fill in a form on-line but submit
the some of the results by snail mail (for legal reasons).

A project I'm working on has a major non-completion problem (over
40%), with stuff being sent in the post not being completed

Some of the problems identified include:
* Not signing in all of the right places,
* Not sending in all of the documents asked for,
* Not sending in by the deadline.

In the end we want the paper documents that are currently sent
(posted) to be scanned in and attached, however for now I'm looking
for ways to help the User successfully complete the collection,
copying and legal annotation of the documents that they send in via
the mail.

These are all problems outside the scope of UI, however they need to
be solved I suppose as part of the overall system of work.

Any ideas where to start?

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