User Research: Three user groups, five hours. What would you do?
2 Feb 2009 - 2:06pm
4 years ago
I am being given the opportunity to visit a client of our software to
do some user research. I have never been on site with any of our
At this client we have 3 user groups two who do different tasks and
one super user who can do everything plus config.
I only have five maybe six hours depending on flights being on time
We have full access to both groups all day but I would like to send
them some sort of schedule so they are not just sitting around
waiting on us.
1. Understand the users and how they use the software.
2. Uncover any pain points.
3. Bring back recommendations for changes.
Right now my plan is to do a contextual inquiry and watch one member
of each group work through their tasks using the software. Then move
to either an interview or a focus group of what they think about the
As far as time most of it will be spent with the individual users and
not the super user.
This is the first time the company has sent anyone to do something
like this.I am hoping it goes well and we can bring back good
information so we can do some more of these visits.