I am currently working on proposals for the redesign / development of
an intranet for an organisation with upward of 2000 employees.
Having conducted user research, interview, surveys... I have a pretty
clear idea about the things that the employees are using day to day,
where problems exist and the business point-of-view.
Given the current economic climate there is an even closer
interrogation of the fiscal value of implementing some of these
findings. These include employee community sections (forums,
knowledge sharing, people finder) which are less easily tied to
measurable improvements for the business; their ROI.
Two things in particular I would appreciate the community's input on:
1) Can you point me to research data related to the development of
community based features and their impact on the business's ROI.
2) Are there any testimonals/case studies (video/written) from
business leaders discussing the redevelopment of their intranet and
subsequent impact on their business.