10 Most Common Misconceptions About User Experience Design

9 Jan 2009 - 9:02pm
5 years ago
12 replies
659 reads
Whitney Hess
2008

Hi folks,

Just wanted to share an article I wrote titled ³10 Most Common
Misconceptions About User Experience Design² that was published today on
Mashable.

http://mashable.com/2009/01/09/user-experience-design/

I really look forward to hearing your thoughts.

Thank you, and thanks to everyone who helped make the article possible,
Whitney

Comments

10 Jan 2009 - 2:41pm
Barbara Ballard
2005

On Fri, Jan 9, 2009 at 8:02 PM, Whitney Hess <whitney at whitneyhess.com> wrote:
> Just wanted to share an article I wrote titled ³10 Most Common
> Misconceptions About User Experience Design² that was published today on
> Mashable.
>
> http://mashable.com/2009/01/09/user-experience-design/

Thanks! I look forward to using this as a client education piece. Good stuff.

~~~~
Barbara Ballard
barbara at littlespringsdesign.com 1-785-838-3003

10 Jan 2009 - 6:49pm
Stew Dean
2007

On 10 Jan 2009, at 02:02, Whitney Hess wrote:

> Hi folks,
>
> Just wanted to share an article I wrote titled “10 Most Common
> Misconceptions About User Experience Design” that was published
> today on
> Mashable.
>
> http://mashable.com/2009/01/09/user-experience-design/
>
> I really look forward to hearing your thoughts.

Very good. Hits several important nails on the head.

User Experience I would say is fairly well formed and it's interesting
to see how much commonality there is in the industry.

The one liner issue is an interesting one. My two responses tend to be
'I draw boxes' (which is not very helpful but very true some weeks)
and 'what a real architect does for buildings I do for interactive
things like websites'. That avoids the whole 'so you're a web
designer' or 'you're a programmer' thing.

Thanks for a great list - it'll be very useful for internal
communication in our company.

Cheers

Stewart Dean

11 Jan 2009 - 9:36pm
Jeff Seager
2007

Hooray, Whitney! Amen to the kudos about how terse and informative
this is, and I also want to say how well the piece was written.
Sprinkled with good quotes to make it both lively and credible ...
beautifully done!

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Posted from the new ixda.org
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11 Jan 2009 - 10:40pm
Angel Marquez
2008

Next time use an accordion!
: )

12 Jan 2009 - 1:13pm
Whitney Hess
2008

Thank you guys so much for the positive feedback. I really look
forward to hearing how the piece helps facilitate conversations
between you and your teams. Please let me know!

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
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12 Jan 2009 - 6:30pm
Anonymous

I'm just curious if this was meant to provoke discussion within UX
teams, or to inform non-UX folks?

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Posted from the new ixda.org
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13 Jan 2009 - 9:26am
Chauncey Wilson
2007

This is a good post.... Thanks Whitney.

A comment on your point 5.

5. … not just about the user -- very good point. Any design is a
balancing act among the range of stakeholders where the user might be
the most import stakeholder, but other stakeholders also have input
including lawyers, financial officers, suppliers, advertisers,
journalist (including now bloggers), 3rd parties whose products work
with yours, resellers, the product design team, the dev team, QA, etc.
Your reminder is a good one that design is not all about the user --
I like to use the word "stakeholder" here.

Thanks for sending out the link.

Chauncey

On Fri, Jan 9, 2009 at 9:02 PM, Whitney Hess <whitney at whitneyhess.com> wrote:
> Hi folks,
>
> Just wanted to share an article I wrote titled ³10 Most Common
> Misconceptions About User Experience Design² that was published today on
> Mashable.
>
> http://mashable.com/2009/01/09/user-experience-design/
>
> I really look forward to hearing your thoughts.
>
> Thank you, and thanks to everyone who helped make the article possible,
> Whitney
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
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>

13 Jan 2009 - 11:28pm
Whitney Hess
2008

@allison It was primarily aimed at businesses that aren't employing
UX practices, but I hoped that it would prompt discussion amongst UX
practitioners as well.

@Chauncey, glad you enjoyed the article and thanks for sharing your
thoughts here.

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Posted from the new ixda.org
http://www.ixda.org/discuss?post=37038

14 Jan 2009 - 6:49pm
Sally Abolrous
2009

Great article. I read it then quickly passed it on to the many people I know who have asked me what I do for a living but still don't quite understand.I especially like the "not just about usability" as I'm a strong believer in compelling and fun to use interfaces as well. I wouldn't consider my ipod touch the easiest to use but I definitely enjoy interacting with it. On the other hand, if it was too difficult to use, then i wouldn't use it. It's really about finding that "sweet spot" as well (like you mentioned about finding the sweet spot between business goals, user's goals, and brand).As for the "user experience designers are liaisons, not subject matter experts," I understand what you were getting at, but would argue that we are "user experience experts" -- and that is our subject -- not the software or the door knob or the device. Our expertise comes from our knowledge of which tools to use and when to use them, as well as our design knowledge based on past experiences and general heuristics. Thanks again for a great article that summarizes the current state of the field.Sally

14 Jan 2009 - 7:40pm
dszuc
2005

A nice follow up article to this piece would be where UX is working
well in organsations and why - what are the themes/structures/team
mixes/skill sets/approaches etc that have helped make it successful.

Not looking for a magic formula here but rather variables to better
understand where UX is thriving and why.

Be nice to also hear from the same experts to hear what they have
seen in their projects and many years of experience in the field.
Then open it up to the community about what is working for them in
addition to frustrations in getting heard.

rgds,
Dan

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Posted from the new ixda.org
http://www.ixda.org/discuss?post=37038

16 Jan 2009 - 11:21pm
Angel Marquez
2008
22 Jan 2009 - 10:31am
Vishal Subraman...
2005

Great article Whitney, the It's not just UI is the most challenging one in
my experience, we need to continue to hammer away on that message! Here are
the one's I disagree on-
2. …a step in the process: Its no more/ less a step in the process than say
business development is a step in the process. On the contrary, I'd assert
that it is a (important) step in the process, so that UX considerations are
not ignored. Having defined deliverables (process flows, sketches,
wireframes, research docs etc) is not necessarily a bad thing, specificity
has its place in the process. Of course it needs to be an ongoing part of
the product development cycle, but UX is not any different than others.

5. …just about the user: It is just about the user. While we work within the
constraints of the business models (or collaborate with the mba types in
defining them), its not our primary value/ responsibility. A successful
product has to tread the fine line between good business models & a
successful user experience, but our role IMHO is ensuring the latter is
achieved.

8. …the role of one person or department: It is- that of UX designers. I
understand what you mean, but I'm afraid some people may construe this as
'anyone can do it', why hire us then? While 'we don't have a set of best
practices that we can robotically implement', we do have the necessary &
unique skill set to make products easy & enjoyable to use.

Thank you guys so much for the positive feedback. I really look
> forward to hearing how the piece helps facilitate conversations
> between you and your teams. Please let me know!

-Vishal
www.vishaliyer.com

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