IxDA Email Changes... speaking of confusing UI

30 Dec 2008 - 4:57pm
5 years ago
2 replies
565 reads
Damon Dimmick
2008

Touch of irony here... I was just trying to update my email address for
this list....

So, this hole had probably been excavated before, but does anyone else
find the process of updating you email address on the IxDA website to be
terribly counter intuitive? No offense to the good people who actually
had to build the site, I'm not throwing darts at the work, but bringing
it up for discussion since I'm curious to know if maybe my experience
makes me an outlier.

If you have not tried it, here's a summary:

1. Sign in to the website (fine)
2. Click your underlined username in the top right column to get to
your personal profile / history page (fine)
3. Click very faint, not obvious "Edit Profile / Subscription" at the
top left of the page next to the "Members" header ( Would this be move
intuitive if the link for updating my profile was in the right column,
perhaps in the "Member Profile" section?)
4. Click "Edit Subscription" (fine -ish)
5. Stop. Wonder why you can only "Add a new address" and not "change" a
current address, but figure that clicking "Add a new address" will get
you there, so click it (Interaction gamble)
6. Nearly don't read the "You'll need to create a new account if you'd
like to use a new address. The new account will link with your old one
so you won't lose your posting history." message because it appears
above and to the left of the actual input area, where it could just be a
header, not necessarily related to the current task. (Autopilot trip point)
7. Mumble to yourself and wonder why you have to create a new account.
Does this mean the old account gets deleted? Do you then have two
accounts? Do you have to manually configure the original account -not-
to get emails while the new account does? (Seriously?)
8. Go ahead and create the new account. (fine)
9. Get an email confirmation for the new subscription at your new
account email address. (fine)
10. Follow link in email (fine)
11. Sign into new account to see if it exists. (fine)
12. Wonder again if this means you'll stop getting email at the original
account (maybe you get them both places?)
13. Sign out of new account.
14 Sign into old account.
15. Click your underlined username in the top right column to get to
your personal profile / history page (again)
16. Click very faint, not obvious "Edit Profile / Subscription" at the
top left of the page next to the "Members" header ( again)
17. Click "Edit Subscription" (again)
18. Click "Unsubscribe e-mail delivery" radio option and then click
"update" button (fine)
19. Wonder, since the previous message you almost didn't read noted that
these accounts were linked, if unsubscribing this old account had any
impact on the new account (probably not, but there's no way to be sure)
20. Log out of old account (again)
21. Log into new account (again)
22. Click your underlined username in the top right column to get to
your personal profile / history page (again)
23. Click very faint, not obvious "Edit Profile / Subscription" at the
top left of the page next to the "Members" header ( again)
24. Click "Edit Subscription" (again)
25. Verify that the new account is still subscribed.
26. Send a snarky email to the list describing this experience as a way
to make sure that messages are going out and coming in.
27. Throw self off building.

Maybe there was a shortcut somewhere that I missed? =) Thoughts?
Limitation of the current site backend?

Sincerely,
Damon

Comments

30 Dec 2008 - 9:23pm
DampeS8N
2008

Have you ever wondered how the site authenticates you?

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=36748

30 Dec 2008 - 9:47pm
Damon Dimmick
2008

I'm with you, William. I know the site's built to allow this kind of
comp/locational validation, I'm just saying that the experience is
confusing and tedious. An end user doesn't sit back and think how nifty
the authentication system is, they just think "what the heck is this??"

Etc etc.

-Damon

William Brall wrote:
> Have you ever wondered how the site authenticates you?
>
>
> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
> Posted from the new ixda.org
> http://www.ixda.org/discuss?post=36748
>
>
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