How much does it cost when a product steps out of workflow?

4 Dec 2008 - 2:11pm
5 years ago
1 reply
704 reads
Becky Reed
2008

I am working on justifying the cost of field studies. I was curious if anyone has data on how much field studies save in the long run.

- I was curious what the average cost of a flaw in workflow.

- I know there is data around the cost of a bug/defect, but can't seem to put my finger on it.

- I wish you could capture the value of the client perception piece (watched us, found it, fixed it --> before launch)...don't know how to quantify this.

Ideas? Does any know of research/resources in this area?

Thanks!

Becky Reed
Senior Interaction Designer

Comments

5 Dec 2008 - 5:57am
James Page
2008

You would want the Cone of Uncertainty.
See http://www.construx.com/Page.aspx?hid=1648
and
http://en.wikipedia.org/wiki/Cone_of_Uncertainty

James

2008/12/4 Becky Reed <breed at healthwise.org>

> I am working on justifying the cost of field studies. I was curious if
> anyone has data on how much field studies save in the long run.
>
>
> - I was curious what the average cost of a flaw in workflow.
>
> - I know there is data around the cost of a bug/defect, but can't
> seem to put my finger on it.
>
> - I wish you could capture the value of the client perception
> piece (watched us, found it, fixed it --> before launch)...don't know how to
> quantify this.
>
> Ideas? Does any know of research/resources in this area?
>
> Thanks!
>
> Becky Reed
> Senior Interaction Designer
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> Unsubscribe ................ http://www.ixda.org/unsubscribe
> List Guidelines ............ http://www.ixda.org/guidelines
> List Help .................. http://www.ixda.org/help
>

Syndicate content Get the feed