In the blog entry titled "A fine wensleydale?"
Gaiman relates his experiences attemping to buy a G1 phone from
T-Mobile. I'm tempted to give this as a sample case to my first-year
students and ask them to enumerate all the things wrong with it. Not
least of them seems to be the left hand not knowing what the right is
At UI13 Jared talked about how many usability problems are rooted in
lack of foreknowledge. I wonder who didn't know what in this example.
Finally, I'm having trouble tracking down the origin of the "general
wisdom" that people are more likely to write about, or tell people
about, bad experiences than good ones. Last I looked, Gaiman's blog
was getting somewhere north of 1.1 milllion unique visitors per day.
If I was a T Mobile exec, I'd be cringing severely right about now.