Recent research on the ROI of usability

21 Aug 2008 - 9:51am
5 years ago
1 reply
660 reads
Kevin Doyle
2007

Hey IxDAers,

I've been tasked with listing potential problems that a client might have
and their solutions. Basically, I'm to find the ROI of usability as it
applies to our clients complaints. We specialize mainly on intranet web
applications and we're looking to expand our services a bit -- usability
assessments, interaction redesigns, etc.

As I'm working on gathering ROI research, I'm turning up some decent
research, but most of it is dated from the late 80s to the early 00s. The
most recent document I've found is from 2007, which is fine, but it's the
only recent article I've found. But even that document is referring to
studies done in the mid- and early-90s.

Does anyone know of any ~recent~ (within past 3-4 years) research done on
the ROI of usability in company intranets/internal web applications?

Thanks in advance!
Kevin.

Comments

21 Aug 2008 - 9:59am
milan
2005

Hi,

at the risk of posting something you already know:
J. Nielsen just published something on enterprise portals wherein
usability is certainly included.

http://www.useit.com/alertbox/portals.html

I don't know the currentness of these resources, but maybe you find sth
here
http://www.intranetroadmap.com/roilinks.cfm

regards,
milan
--
milan guenther * interaction design
||| | | |||| || |||||||| | || | ||

+49 173 285 66 89 * www.guenther.cx

On Thu, 2008-08-21 at 10:51 -0400, Kevin Doyle wrote:
> Hey IxDAers,
>
> I've been tasked with listing potential problems that a client might have
> and their solutions. Basically, I'm to find the ROI of usability as it
> applies to our clients complaints. We specialize mainly on intranet web
> applications and we're looking to expand our services a bit -- usability
> assessments, interaction redesigns, etc.
>
> As I'm working on gathering ROI research, I'm turning up some decent
> research, but most of it is dated from the late 80s to the early 00s. The
> most recent document I've found is from 2007, which is fine, but it's the
> only recent article I've found. But even that document is referring to
> studies done in the mid- and early-90s.
>
> Does anyone know of any ~recent~ (within past 3-4 years) research done on
> the ROI of usability in company intranets/internal web applications?
>
> Thanks in advance!
> Kevin.
> ________________________________________________________________
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