JOB: Senior Manager, Information Architecture at Marriott International

8 Jul 2008 - 12:34pm
1030 reads
Carrie Garzich

Marriott International is currently hiring multiple positions within our IA
group. Contact carrie.garzich at for more information or to send

*Search & Reservations Subject Matter Expert *

Directs the development of global online transactional systems with
integration of various databases for high volume/high traffic ecommerce
websites. Defines, advocates and applies best transactional and user
experience practices from travel industry (hotel and aggregator websites) to system and development process. Learns and understands legacy
database systems and their implications on proposed solutions. Develops a
deep understanding of Marriott sales strategy for lodging and other
products. Gathers a deep understanding of globalization translation
processes and dependencies. Directs and sets strategy for applying the
transaction components and best practices to a variety of other corporate
systems. Builds relationships outside of eCommerce as inputs to direct the
User Experience Search & Reservations product vision across all projects
within that program.

*User Experience Lead *

Defines, directs, and manages project vision and maintains the vision across
all assigned projects to support team, department and company objectives.
Directs innovations, provides solutions, and recognizes implications across
project portfolio. Provides strong creative leadership to project
stakeholders and project teams in order to create best-in-class solutions.
Coordinates with Program Area Lead to insure consistency of program vision
is met on all projects. Oversees and directs other discipline documentation
to meet the project goals and fit the project user experience vision.
Defines standards and reviews project deliverables to insure quality.

*Information Architecture - Cross-Discipline Subject Matter Expert *

Directs and contributes highly specialized knowledge and skill in the IA
discipline, working with Director of IA to set vision for the IA discipline.
Establishes IA standards particular to the Search & Reservations program and
builds informed strategic thinking and knowledge sharing that guides the
direction of User Experience.
Has and continues to develop general knowledge of other disciplines
including User Research, Interface Design, Content Strategy and Content
Management. Directs and develops related operating plans and related
operational process of programs teams and other disciplines within UE and

* Directs the definition of best practices within the Search & Reservation
program via reports and meetings and contributes highly specialized
* Establishes the definition of best practices within the IA discipline
particular to transactional processes and Search & Reservations via reports
and meetings
* Directs innovations and solutions on both Search & Reservations program
and a project level
* Lead in hiring individual contributors with transaction subject matter
expertise based on team and business needs
* Reviews deliverables to ensure they meet team standards, providing general
cross-discipline knowledge to all deliverables
* Represents and coaches team on both Search & Reservations and IA issues
within projects
* Directs and advises individual contributors to design and implement
user-centered design processes to structure large, e-commerce and
content-focused web sites
* Directs and gathers user requirements on projects
* Directs and conducts task analyses
* Directs and conducts heuristic evaluations
* Directs creation of and definition of and IA deliverables including site
maps, process flows, page flows, use cases, functional specifications,
wireframes and related documentation
* Works with cross-functional teams throughout the development process, and
focuses specific relationships with teams out side of eCommerce who are
stakeholders within the Search & Reservation program.
* Directs creation of and definition of other projects deliverables
including competitive analysis, content matrixes, message resources
matrixes, design specifications, and related documentation.


* Specialized knowledge in Search & Reservations program area and in online
global transactional processes
* Specialized knowledge in travel industry (hotel, travel aggregators)
transactional processes
* Superior team leadership skills
* Superior creative solution skills
* Superior collaborative skills
* Superior interpersonal and customer relationship skills
* Specialized knowledge and skill in the IA discipline, particularly with
high-traffic transactional systems
* Specialized knowledge in current User Experience and/or IA theory and
* Takes initiative and acts independently while seeking input from subject
matter experts as needed to make solid strategic recommendations
* Ability to direct the distillation and organization of large amounts of
complex information into intuitive user-friendly solutions that best meet
business and technical needs
* Firm understanding and ability to balance user, business, and technical
needs at the program and project levels
* Ability to understand business objectives at both the program and projects
levels and direct the solutions to achieve them
* Advanced experience or understanding of usability testing and research
* Advanced experience providing analysis and reporting test results or
competitive analysis
* Advanced experience or understanding of interface design, content strategy
and content development skills
* Superior ability to effectively manage multiple activities in a dynamic
* Exceptional organizational ability
* Advanced understanding of Internet product development life cycles and
ability to refine improvements to those process
* Advanced understanding of user experience modeling and human factors
* Superior written and oral communication skills
* Has extensive knowledge of, and experience with multiple specialties such
as Information Architecture, Library Sciences, Human Factors Psychology,
Interaction or Visual Design, User Research, Interface Development, Content
Management, Applications Development, Writing, Marketing

*Education and Experience*

* Demonstrated knowledge of user-centered design principles and practices
* Extensive knowledge, experience and ability to guide team with Internet
development process, user-centered design principles and prototyping
* Extensive knowledge, experience and ability to guide team through search
and/or transactional processes
* Extensive experience with rapid prototyping tools (e.g., Visio, Photoshop,
Adobe Illustrator, InDesign, Dreamweaver, MS Office, etc.)
* Master's degree preferred in Liberal Arts fields, Information
Architecture, Human Factors Psychology, Instructional Design, Interaction
Design, Library Sciences, or 5+ years experience in related field
* Knowledge of HTML, DHTML, JavaScript, interface design, usability testing,
user research, CMS, copywriting

Syndicate content Get the feed