Senior User Research Specialist (Req#: 52749)*Mountain View, CA*I ntuit*Fulltime

20 Oct 2004 - 1:08pm
600 reads
Nancy Falkenburg
2004

Reply to: nancy_falkenburg at intuit.com

Position: Senior User Research Specialist (Req#: 52749)
Location: Mountain View, CA

Intuit isn't just another place to work. It's a company made up of smart,
motivated people with a passion for what they do - developing, marketing and
supporting products and services that transform the way people and small
businesses around the world manage their finances. We take pride in our
dedication to the customers who use our products and services every day.
Intuit offers some of the best rewards in the industry. We don't think
you'll find another employer more dedicated to its employees' success.

The QuickBooks Group UI Design team is tasked with designing the user
experience for
the QuickBooks family of products and services.

Our group creates elegant, appealing, and extensible designs through
user-centered design practices. These practices include gathering user
needs, setting standards for design development, serving as user advocates
on development teams, and performing usability testing for effective design
iteration.

Primary Responsibilities & Duties:
- Promote and support User Centered Design processes through all stages of
the product development life-cycle
- Responsible for the design and facilitation of lab-based usability
studies, field studies and contextual inquiry, focus groups, expert
evaluations, brainstorming sessions, survey and questionnaire creation, and
other usability engineering methodologies

- Choose appropriate methodologies to identify issues within prototypes,
conceptual models, beta code and released products
- Analyze and synthesize qualitative and quantitative information, write
research and usability test reports, and present the results to the
stakeholders
- Provide concrete, actionable recommendations to development teams
- Manage test schedules and deliverables
- Work with other User Researchers and UI Designers to maintain methodology
guidelines
- Work with usability lab recruiters to schedule and specify screening
requirements for studies
Qualifications:
Required:
- Advanced degree or equivalent in a human-factors related discipline
- Minimum 5 years User Research job experience in the areas of gathering
user requirements, scenario development, conducting usability evaluations,
and questionnaire/survey design required
- Minimum 3 years Windows desktop software and Internet-related interaction
design experience
- Expert knowledge in usability engineering and field study methodologies,
specifically designing and conducting usability studies (for both high and
low fidelity prototypes), heuristic evaluations, and contextual inquiry
- Proven interview and observation skills
- Proficiency in statistics, data analysis, and survey design/administration

- Proficiency in clearly communicating report results in written documents
and presentations
- Experience with project management
- Excellent collaboration and organization skills

Desirable Skills:
- Knowledge of QuickBooks or other financial software
- Experience in usability testing consumer software
- Proficiency in design and prototyping tools (Photoshop, Dreamweaver,
Visual Basic and others)

Targets: Adobe, Apple Computer, Macromedia, Electronic Arts, Autodesk,
Interleaf, Yahoo!, eBay, Lotus Development, Microsoft, PeopleSoft, Oracle,
Siebel, IBM

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