Online Tutorials - inspiration, best practices, examples

1 Jul 2008 - 7:11pm
1001 reads
Jeffrey D. Gimzek
2007

Hi All,

Well, fresh from my overwhelming UX/IX success with conversions at
glassdoor.com (over 50,000 contributions via complicated forms in less
than 3 weeks), I have taken my show on the road... well, moved down
the road two blocks anyway, to a boutique UX/IX house called
SpringStudio.

So, my first project here is re-IA-ing an online tutorial for a
complicated reporting product, and I thought: "this is a typical kind
of IXD project, lets see what the peanut gallery has to say"

I am looking examples, or even approaches, to developing a tutorial
for a poorly designed product.

(dont fret, we are pitching a product redesign also, but first things
first)

The biggest challenges I can see so far are structuring a tutorial
that works for both first-time and semi-experienced users, and
allowing power-users to drill down into areas that novices would want
to skim over.

If you have built, used, or just been pleased by this sort of Flash-
based product learning tool, drop a line and tell me (us) why and how !

jd

--

Jeff Gimzek | Senior User Experience Designer

jeffreygimzek at springstudio.com | www.springstudio.com

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