The company I'm working for is redesigning their account control
panel. We'll be releasing the functionality in stages and running it
as a beta alongside the existing control panel.
I've been set a task to write a series of questions that users will be
given the option to answer after using the new control panel to asses
"usability, accessibility & design". I've told them that what users
say and what they do are often not the same and that the only way to
do it is with user testing (which we will also be doing) but they seem
dead set on the survey idea.
Can a survey/questionnaire yield useful results in this kind of
situation? I think a simple text box for feedback and bugs would be
better. Any suggestions?