Worst Login/Password/Forgot Password Process Ever?

23 May 2008 - 3:08pm
3 years ago
8 replies
1573 reads
SemanticWill
2007

<rant>
Ever try to login to the UPA website?

Haven't in a while and forgotten your password?

They actually expect me to remember my UPA number to retrieve my
password....

Who designed this? A grass-smokin' monkey? This is the UPA, not the MIT
Alumni Association!

Everyone already knows that the simplest thing is to allow people to select
using their email address as their username. This is common knowledge. UPA
expects me to remember a random numeric string that I have used -- what? 4
times in the last 3 years. Who are they kidding?

Newsflash UPA: You should know better -- of all organizations!

</rant>
--
~ will

"Where you innovate, how you innovate,
and what you innovate are design problems"

---------------------------------------------------------------------------------------------
Will Evans | User Experience Architect
tel +1.617.281.1281 | will at semanticfoundry.com
twitter: https://twitter.com/semanticwill
---------------------------------------------------------------------------------------------

Comments

23 May 2008 - 5:29pm
Anonymous

It doesn't sound that weird because UPA website is getting old. Now
usability standards are a lot higher than few years ago.

Look at Nielsen website (www.useit.com), it is also getting old, colors and
contrasts strike my eyes. And there are neither boxes nor visual guidance to
facilitate the scanning of the data.

I don't think it is a lack of competencies from UPA. It is just because
Informations Technologies are evolving fast :)

2008/5/23 Will Evans <will at semanticfoundry.com>:

>
> Everyone already knows that the simplest thing is to allow people to select
> using their email address as their username. This is common knowledge. UPA
> expects me to remember a random numeric string that I have used -- what? 4
> times in the last 3 years. Who are they kidding?
>
>

23 May 2008 - 5:34pm
SemanticWill
2007

True, I guess ---

But comparing the useit.com website to the UPA website is, sadly, like
comparing a Ford Pinto (http://tinyurl.com/6b5jkr) to the AMC Gremlin (
http://tinyurl.com/5owq5s)

:-)

On Fri, May 23, 2008 at 6:29 PM, chiwah liu <chiwah.liu at gmail.com> wrote:

> It doesn't sound that weird because UPA website is getting old. Now
> usability standards are a lot higher than few years ago.
>
> Look at Nielsen website (www.useit.com), it is also getting old, colors
> and
> contrasts strike my eyes. And there are neither boxes nor visual guidance
> to
> facilitate the scanning of the data.
>
> I don't think it is a lack of competencies from UPA. It is just because
> Informations Technologies are evolving fast :)
>
>
>
--
~ will

"Where you innovate, how you innovate,
and what you innovate are design problems"

---------------------------------------------------------------------------------------------
Will Evans | User Experience Architect
tel +1.617.281.1281 | will at semanticfoundry.com
twitter: https://twitter.com/semanticwill
---------------------------------------------------------------------------------------------

23 May 2008 - 4:08pm
Arul Isai Imran
2008

I totally agree! I was trying to register for the conference last week
and could not login as I did not have my member ID.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=29423

24 May 2008 - 7:02am
SemanticWill
2007

Granted - it wasn't a very nice post that started this thread - but having
it will save me $200 on the UPA conference, so I am fairly motivated, and
fairly frustrated! Errrrr.

On Fri, May 23, 2008 at 5:08 PM, Arul Isai Imran <arulisai at gmail.com> wrote:

> I totally agree! I was trying to register for the conference last week
> and could not login as I did not have my member ID.
>
>
>

25 May 2008 - 11:32am
Fred Beecher
2006

On 5/23/08, Will Evans <will at semanticfoundry.com> wrote:
>
> <rant>
> Ever try to login to the UPA website?
>
> Haven't in a while and forgotten your password?
>
> They actually expect me to remember my UPA number to retrieve my
> password....

UGH! I know.

And I thought of your post when the following happened to me this weekend:

http://flickr.com/photos/72711648@N00/2521716218/

I was merrily creating an account, and when prompted for a username I
dutifully began typing it in... only to notice that clicking *on the text
field* launched this help text that obscured that same field. No way to get
rid of it. Same thing in every other field too.

I'm using FF 3 RC1, so that's a possible cause, but come on...

I just hope I typed what I think I typed. : )

F.

26 May 2008 - 7:36am
Todd Warfel
2003

On May 23, 2008, at 6:29 PM, chiwah liu wrote:

> I don't think it is a lack of competencies from UPA. It is just
> because Informations Technologies are evolving fast :)

Well, someone should tell UPA to get their forgot password system at
least in sync with 2002 then. This thing is wretched. I've had to
contact them 6 times myself to get my UPA number just so I can recall
my password. Seriously, who's going to remember some random 6 or 8
digit number for a login? Actually, I don't know how many digits it is.

Cheers!

Todd Zaki Warfel
President, Design Researcher
Messagefirst | Designing Information. Beautifully.
----------------------------------
Contact Info
Voice: (215) 825-7423
Email: todd at messagefirst.com
AIM: twarfel at mac.com
Blog: http://toddwarfel.com
Twitter: zakiwarfel
----------------------------------
In theory, theory and practice are the same.
In practice, they are not.

26 May 2008 - 8:04am
SemanticWill
2007

Time for an "Intervention" ???

On Mon, May 26, 2008 at 8:36 AM, Todd Zaki Warfel <lists at toddwarfel.com>
wrote:

>
> On May 23, 2008, at 6:29 PM, chiwah liu wrote:
>
> I don't think it is a lack of competencies from UPA. It is just because
>> Informations Technologies are evolving fast :)
>>
>
> Well, someone should tell UPA to get their forgot password system at least
> in sync with 2002 then. This thing is wretched. I've had to contact them 6
> times myself to get my UPA number just so I can recall my password.
> Seriously, who's going to remember some random 6 or 8 digit number for a
> login? Actually, I don't know how many digits it is.
>
>
> Cheers!
>
> Todd Zaki Warfel
> President, Design Researcher
> Messagefirst | Designing Information. Beautifully.
> ----------------------------------
> Contact Info
> Voice: (215) 825-7423
> Email: todd at messagefirst.com
> AIM: twarfel at mac.com
> Blog: http://toddwarfel.com
> Twitter: zakiwarfel
> ----------------------------------
> In theory, theory and practice are the same.
> In practice, they are not.
>
>

21 Aug 2010 - 1:58pm
craigmaxey
2010

The IxDA login experience is incredibly bad for all the reasons that have been posted... again and again.

The adoption of defacto standards is a core principle of interaction design.  I blows my mind that the IxDA site tolerates the poor usability of such a basic function.  Please standback for a second and ponder the surreal scene of people having a hard time logging into a site dedicated to interaction design.  Ponder designers giving explanations for a design that has failed (rather than fixing it).

I would not be saying anything but I am concerned about the statement it makes on the discipline of interaction design.

 

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