Resources for new usability managers

19 May 2008 - 7:36pm
6 years ago
5 replies
808 reads
Elise Edson
2007

Hi folks,

Can anyone recommend coursework, books or other resources to help managers
understand how to handle IxD / usability professionals and manage the user
experience? (Not so much the methodology, but direct guidance on resource
planning, logistics, evangelizing usability, budget, performance metrics,
etc.)

Thanks!
Elise

Comments

20 May 2008 - 12:56am
dszuc
2005

Hi Elise:

Sarah Bloomer has some training talking to this specifically "User
Experience Strategy, Vision and Teams","Building and Managing a
Successful User Experience Team" and "Creating a UX Vision and
Strategy" See: www.sarahbloomer.com

Can also check out materials from - http://mx.adaptivepath.com/

And finally, if you are attending the UPA 2008 conference in
Baltimore - "Make Yourself Heard! Selling User Experience in Your
Organization" -
https://www.usabilityprofessionals.org/upa_conference/program/2008/activity.php?id=9241

rgds,
Dan

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Posted from the new ixda.org
http://www.ixda.org/discuss?post=29214

20 May 2008 - 1:41pm
Chauncey Wilson
2007

Hello Elise,

Around 2001, Jon Innes and I had a session at UPA on Managing a
Usability Team. We brainstormed a list of problems faced by managers
and then used the fishbone diagram method to elaborate on the causes
of those problems which included things like being too successful
without enough resources, colleagues don't understand UCD, and others.
I'll see if I can dig up the notes that we put together and send them
along. There are two recent books of case studies in User Centered
Design that have some of the information you are looking for. The
book by on building an infrastructure by Eric Schaeffer has some good
points. One of the things that happens to successful UX/UE/Usability
managers is that they do a lot and don't invest in enough
infrastructure to support long-term work - things like templates that
can be re-used; best practices that can be pulled out on short notice,
etc. One of the keys to being a good manager is to understand the
goals of others and how others are measured. i wrote an article about
that in the ACM magazine Interactions a few years ago. If devlopers
are rewarded for fixing bugs, meeting schedules, and features (but not
usability or a good user experience), then you might need to get the
reward scheme changed so that involvement and measures of usability
count for them as well as you. I think that the recent new edition of
the book on ROI by Bias and Mayhew has some good stuff in it; many
companies are pushing to understand the value of usability and
managers will be asked that. It is very hard to measure the ROI since
many people play a role in design and evaluation at large companies.

Chauncey

20 May 2008 - 2:20pm
Margaret Hanley
2007

Hi Elise,
I am the list moderator of the UX Management list, hosted by the IA Institute. The list is free to join and our recent conversations have focused on questions to ask in an interview, salary surveys and how to structure your team.

http://lists.iainstitute.org/listinfo.cgi/ux-management-iainstitute.org

Please feel free to email me, if you want to know more.

Mags

----------------------------------------------------

Mags Hanley
Email: mairead at yahoo.com
Mobile: +44 7789 132726

----- Original Message ----
From: Elise Edson <elise.edson at gmail.com>
To: IxDA Discuss <discuss at ixda.org>
Sent: Tuesday, 20 May, 2008 2:36:53 AM
Subject: [IxDA Discuss] Resources for new usability managers

Hi folks,

Can anyone recommend coursework, books or other resources to help managers
understand how to handle IxD / usability professionals and manage the user
experience? (Not so much the methodology, but direct guidance on resource
planning, logistics, evangelizing usability, budget, performance metrics,
etc.)

Thanks!
Elise
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27 May 2008 - 3:16pm
Richard I. Anderson
2005

At 6:36 PM -0700 5/19/08, Elise Edson wrote:
>Can anyone recommend coursework, books or other resources to help managers
>understand how to handle IxD / usability professionals and manage the user
>experience? (Not so much the methodology, but direct guidance on resource
>planning, logistics, evangelizing usability, budget, performance metrics,
>etc.)

Hmm... Some guy called Richard Anderson offers some things along
these lines. See, for example, his blog
(http://riander.blogspot.com/), courses and workshops he offers
(http://www.well.com/user/riander/workshops.html), ...

Richard
--
-----
Richard I. Anderson
http://www.riander.com/
http://riander.blogspot.com/
http://interactions.acm.org/

27 May 2008 - 5:45pm
Tom Humbarger
2008

Elise,

You should check out the Catalyze community - it's a professional
community for usability professionals and others who define and
design software or websites. Catalyze is a place to find resources,
ask questions, offer opinions and network with other professionals -
and actually complements the discussions from IxDA.

The URL is http://www.catalyze.org and we now have over 3,700
members.

Tom Humbarger, Community Manager
Catalyze

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Posted from the new ixda.org
http://www.ixda.org/discuss?post=29214

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