How do you approach the issue of confusing words, labels and descriptions?
I now spend quite some time on how to get the best words, labels and
descriptions in interfaces. Trying to find the the vocabulary of the
user and the expectations that are associated with this. How do you
manage when a users words and its expectations that these words bring
are completely(slightly) different with what your interaction will do?
(Without going for words that are simply the implementation model).