user research: seniors and the web

21 Mar 2008 - 2:35pm
6 years ago
6 replies
626 reads
Erin Walsh
2007

I'm having a very difficult time finding user research on older
adults and the internet. I've come across sporadic general computer
anxiety articles, but nothing truly insightful on online behaviors.
Ideally, I am focusing on senior citizens, but I will gladly add late
baby-boomers to the mix.

I would greatly appreciate a point in the right direction or
suggestions.

Thanks,
Erin

Comments

21 Mar 2008 - 11:41pm
Miriam Simun
2008

::de-lurking::

this question may be best posed to the association of internet researchers,
listserve here - air-l at listserv.aoir.org

Miriam

-
Miriam Simun
msimun at cyber.law.harvard.edu
Project Coordinator::digitalnatives
Berkman Center for Internet & Society @ Harvard Law School
http://cyber.law.harvard.edu/research/digitalnatives

On Fri, Mar 21, 2008 at 3:35 PM, Erin Walsh <
erin.walsh at dominionenterprises.com> wrote:

> I'm having a very difficult time finding user research on older
> adults and the internet. I've come across sporadic general computer
> anxiety articles, but nothing truly insightful on online behaviors.
> Ideally, I am focusing on senior citizens, but I will gladly add late
> baby-boomers to the mix.
>
> I would greatly appreciate a point in the right direction or
> suggestions.
>
> Thanks,
> Erin
>
>
>
>
> ________________________________________________________________
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22 Mar 2008 - 8:18pm
Joseph Wanka
2008

Hi Erin,

Maybe check out "Universal Usability" by Jonathan Lazar. Chapter 3, "The
Why and How of Senior-Focused Design" by Thereas A. O'Connell might have
what you need.....

Here's the link to Amazon:

http://www.amazon.com/Universal-Usability-Designing-Interfaces-Populations/d
p/0470027274/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1206212651&sr=8-1

Best,
Joseph

-----Original Message-----

I'm having a very difficult time finding user research on older
adults and the internet.

Thanks,
Erin

23 Mar 2008 - 6:09am
Caroline Jarrett
2007

Ginny Redish and Dana Chisnell did an extensive literature search on
seniors on the web in 2004 for AARP

http://www.aarp.org/olderwiserwired/oww-resources/a_review_of_recent_literature_2004.html

and the rest of the 'Older, Wiser, Wired' web site is worth combing
through if you're interested in this topic:
http://www.aarp.org/olderwiserwired/

Whitney Quesenbery and I did a literature search on the needs of three
different audiences: teens, people with low literacy, and seniors. And
then we did some follow-up usability testing. Our theme was 'more
alike than we think' - recommendations held true for all three groups.
Whitney's article summarizing the work is here:
http://www.uxmatters.com/MT/archives/000080.php

Caroline Jarrett
caroline.jarrett at effortmark.co.uk
01525 370379

Effortmark Ltd
Usability - Forms - Content

23 Mar 2008 - 8:21am
Eva Kaniasty
2007

Tom Tullis has done a lot of research in this area. Try an ACM digital
library search.

-eva

--
Eva Kaniasty
http://www.linkedin.com/in/kaniasty

23 Mar 2008 - 8:17pm
Andrew Otwell
2004

AARP.org has extensive publications on older adults use of
technology, including web use:
http://www.aarp.org/research/technology/

> I'm having a very difficult time finding user research on older
> adults and the internet.
>
> Thanks,
> Erin

24 Mar 2008 - 8:36am
Michael Zarro
2008

The Pew Internet Project makes their reports readily accessible online.
Senior information is often rolled into the content of broad web
user/demographic reports, but there are some real gems there.

2 in particular that may be of interest:
Are "Wired Seniors" Sitting Ducks?
http://www.pewinternet.org/PPF/r/180/report_display.asp

Generations Online
http://www.pewinternet.org/PPF/r/170/report_display.asp

- Mike

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