I've been recently tasked with testing users on a call center application...
here's the kicker -- the client doesn't want to foot the bill for air
travel. I will have access to video conferencing and I think that I will be
able to use some kind of web conferencing software (like WebEx), but I've
never had to do anything like this. Does anyone have experience with remote
usability testing? Any recommendations on how to carry this out?