I know I'm asking for a war here, but let's try it anyway. I think if we
came up with a common definition of what a UCD process looks like, it would
be a lot easier to settle some of these debates.
Some have said UCD simply means keeping the user at the forefront of your
attention while doing design work. Some have said it means creating personas
and scenarios, doing thorough user research, etc. Some have said ad-hoc
personas are suitable in many situations. The list goes on. But my
understanding has always been that UCD is a process. As such, I'd like to
either find out I'm wrong, or determine exactly what constitutes a UCD
So tell me, dear IxDA cohorts: what exactly is UCD?