Negotiating with difficult {clients|coworkers} suggested readings

15 Nov 2007 - 7:57am
1009 reads
DrWex
2006

Periodically we all confront problems of negotiating with clients who
want unreasonable things, or coworkers who seem to be opposed to any
form of change that would improve usability.

I would like to recommend two books that have helped me in dealing
with such situations. Both come out of the Harvard Negotiation
Project. They're both easy reads and I found them chock full of good
analysis techniques and useful advice. They are:

"Getting to Yes: Negotiating Agreement Without Giving In" (Fisher & Ury), and
"Difficult Conversations: How to Discuss what Matters Most" (Stone et al)

Amazon links:
http://www.amazon.com/Getting-Yes-Negotiating-Agreement-Without/dp/0140157352
http://www.amazon.com/Difficult-Conversations-Discuss-what-Matters/dp/014028852X

Best regards,
--Alan Wexelblat

Syndicate content Get the feed