iPhone usability tests

16 Jul 2007 - 8:19am
7 years ago
17 replies
1196 reads
Dave Malouf
2005

User Centric released a summary of the results of their early
usability study they performed on the iPhone. I liked how the keyboard
while "frustrating" performed better than comparable systems. The list
of strengths was a longer than its weaknesses.

Take a look.
http://www.usercentric.com/news.asp?ID=383

Starting week 2 and my current response to on the street queries to
"do you like it?"
"It has the same number of problems as any other phone smart or
otherwise I have owned, but 10x's the enjoyment. I just can't put it
down."

iPhone user who loves cleaning his screen every night with the
provided cloth! I don't treat my wedding ring this well. ;) ... did I
say that out loud?

-- dave

--
David Malouf
http://synapticburn.com/
http://ixda.org/
http://motorola.com/

Comments

16 Jul 2007 - 12:30pm
.pauric
2006

At the Boston UPA meeting last week Chauncey let us take his iPhone
for a spin.

I found the keyboard a joy to use, however, Jen Hocko had a
significant amount of difficulty using the keyboard with her
fingernails. The whole interaction turned in to a train wreck when
she tried to write the work 'with'. I think it took around 6-8
attempts.

Given the choice between her well manicured fingernails and the
must-have gadget of the year... the nails won. Jen: "thats clearly
design by men for men"

One other thing that surprised me. The killer app for Chauncey was
the timer. Used for cooking and walks.

Put those in your use-case matrix pipe and smoke it (o;

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
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16 Jul 2007 - 12:39pm
Jen Hocko
2006

Yes, and had I not had Pauric (and others) standing around me while I
was attempting to do it, I might not have tried that long. Given how
much I use text messaging, that would really be a problem, and I'm glad
I haven't purchased an iPhone yet. It was really frustrating to me,
given how much and how quickly I'm able to text now with the use of one
(well manicured) thumb!

-----Original Message-----
From: discuss-bounces at lists.interactiondesigners.com
[mailto:discuss-bounces at lists.interactiondesigners.com] On Behalf Of
pauric
Sent: Monday, July 16, 2007 1:30 PM
To: discuss at lists.interactiondesigners.com
Subject: Re: [IxDA Discuss] iPhone usability tests

At the Boston UPA meeting last week Chauncey let us take his iPhone
for a spin.

I found the keyboard a joy to use, however, Jen Hocko had a
significant amount of difficulty using the keyboard with her
fingernails. The whole interaction turned in to a train wreck when
she tried to write the work 'with'. I think it took around 6-8
attempts.

Given the choice between her well manicured fingernails and the
must-have gadget of the year... the nails won. Jen: "thats clearly
design by men for men"

One other thing that surprised me. The killer app for Chauncey was
the timer. Used for cooking and walks.

Put those in your use-case matrix pipe and smoke it (o;

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://beta.ixda.org/discuss?post=18263

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16 Jul 2007 - 12:53pm
Dave Malouf
2005

yes, that is one of the problems with capacitive touch screens. finger
nails don't work. Resistive (what most touch screens are made of,
like treo and most WM phones) screens work with almost anything.
BUT!!!! you can't do multi-touch with a Resistive Screen.

Regarding the "frustration" of the keyboard. I am able to type
better and better the more I trust the predictive and auto-correction
features of the text-entry system. The less I trust the more
frustrating the experience. What would GREATLY help the iPhone is a
better text selection, cursor insertion method. The reason this is
relevant is that when I typed on a Blackberry Pearl, I realized that
I was faster when I didn't look at the text entry area until I was
done (not completely done, but at a point of pause) and then went
back and corrected typos. If I tried to constantly correct on the fly
it was REALLY frustrating.

Anyway, we live and learn.

OH! this is also the problem w/ usability testing is that it only
tests immediate use and doesn't deal with long term use. I mean the
instructions themselves say that it will take a week for most people
to learn.

-- dave

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
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16 Jul 2007 - 3:32pm
Jen Hocko
2006

I remember thinking (possibly aloud), "ok, I give up, where's the
stylus?" not realizing that if nails didn't work that wouldn't either!
:-(

And to your point about trust (for the auto-correction feature), when I
was trying to type "with", I was SO far off base that even the iPhone
couldn't detect what I meant, although I will admit I came to rely on
that feature for every other word (because I don't think I was able to
type one word completely correctly).

-----Original Message-----
From: discuss-bounces at lists.interactiondesigners.com
[mailto:discuss-bounces at lists.interactiondesigners.com] On Behalf Of
David malouf
Sent: Monday, July 16, 2007 1:54 PM
To: discuss at lists.interactiondesigners.com
Subject: Re: [IxDA Discuss] iPhone usability tests

yes, that is one of the problems with capacitive touch screens. finger
nails don't work. Resistive (what most touch screens are made of,
like treo and most WM phones) screens work with almost anything.
BUT!!!! you can't do multi-touch with a Resistive Screen.

Regarding the "frustration" of the keyboard. I am able to type
better and better the more I trust the predictive and auto-correction
features of the text-entry system. The less I trust the more
frustrating the experience. What would GREATLY help the iPhone is a
better text selection, cursor insertion method. The reason this is
relevant is that when I typed on a Blackberry Pearl, I realized that
I was faster when I didn't look at the text entry area until I was
done (not completely done, but at a point of pause) and then went
back and corrected typos. If I tried to constantly correct on the fly
it was REALLY frustrating.

Anyway, we live and learn.

OH! this is also the problem w/ usability testing is that it only
tests immediate use and doesn't deal with long term use. I mean the
instructions themselves say that it will take a week for most people
to learn.

-- dave

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://beta.ixda.org/discuss?post=18263

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16 Jul 2007 - 5:01pm
Matt Attaway
2004

My mom had the same problem when she was playing with my iPhone. We
decided the best way to type with long nails was to use the knuckle
of her index finger. Definitely not optimal, but it works pretty
well.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
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16 Jul 2007 - 8:16pm
.pauric
2006

Jen, can I get you to beta test a new interaction device I'm
developing? Its a prosthetic iPhone accessory, working title
"iPhinger"

Here's a prototype mockup: http://tinyurl.com/26eukz
And the multitouch version for us locals: http://tinyurl.com/ytubjx

p.inky

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Posted from the new ixda.org
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17 Jul 2007 - 6:51am
Todd Warfel
2003

On Jul 16, 2007, at 1:30 PM, pauric wrote:

> Given the choice between her well manicured fingernails and the
> must-have gadget of the year... the nails won. Jen: "thats clearly
> design by men for men"

This is the same comment I've heard from my wife lately about a
number of products... especially my power drills. They're too heavy
for women and awkward.

Cheers!

Todd Zaki Warfel
President, Design & Usability Specialist
Messagefirst | Designing Information. Beautifully.
----------------------------------
Contact Info
Voice: (215) 825-7423
Email: todd at messagefirst.com
AIM: twarfel at mac.com
Blog: http://toddwarfel.com
----------------------------------
In theory, theory and practice are the same.
In practice, they are not.

17 Jul 2007 - 8:15am
Jen Hocko
2006

VERY funny!!

As an alternative, I think Pauric you should grow your nails. :-D

-----Original Message-----
From: discuss-bounces at lists.interactiondesigners.com
[mailto:discuss-bounces at lists.interactiondesigners.com] On Behalf Of
pauric
Sent: Monday, July 16, 2007 9:16 PM
To: discuss at lists.interactiondesigners.com
Subject: Re: [IxDA Discuss] iPhone usability tests

Jen, can I get you to beta test a new interaction device I'm
developing? Its a prosthetic iPhone accessory, working title
"iPhinger"

Here's a prototype mockup: http://tinyurl.com/26eukz
And the multitouch version for us locals: http://tinyurl.com/ytubjx

p.inky

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://beta.ixda.org/discuss?post=18263

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17 Jul 2007 - 8:49am
Will Parker
2007

On Jul 16, 2007, at 6:16 PM, pauric wrote:

> Jen, can I get you to beta test a new interaction device I'm
> developing? Its a prosthetic iPhone accessory, working title
> "iPhinger"

Laugh if you like, but there is a serious accessibility issue with
capacitance-based touchscreens.

When the iPhone was first announced, I happened across a blogger who
was soliciting advice on whether the iPhone could be used by someone
who _had to_ use a mouthstick for keyboarding many electronic devices.

Since then, I have been trying -- and failing -- to find any kind of
stylus that could be used with capacitance-based input devices, and
thus to provide some solution for people in my blog buddy's
condition. Coincidentally, it might also provide a solution for
people with long fingernails.

I've seen the special gloves that (allegedly) allow one to use
capacitance-based surfaces while keeping your hands warm, but that's
not enough. What's apparently required is a small, cheap device that
can mimic the electrical field of the human finger.

Anyone know of any research in this area?

- Will

Will Parker
wparker at ChannelingDesign.com

“I wish developing great products was as easy as writing a check. If
that were the case, then Microsoft would have great products.” -
Steve Jobs

17 Jul 2007 - 9:33am
.pauric
2006

Will, no research and I dont have a capacitive input to test this on here at
work.... but, I'd be very interested to know if metallic thread from the
mouth piece to the tip will work?

Similar to the thread used in this instructable for an ipod glove
http://www.instructables.com/id/E34Q98ZSHEEP287HI2/ (note that at this time
instructable's servers seem to be up a creak, ymmv)

I'll take an educated guess that you would have to run two pieces of thread
down the stick, they shouldnt touch but be close enough on the tip as to
make contact with the screen.

Alternatively, if thread on the mouth piece proves unhygienic you could use
an anti static wristband connected to the tip of the mouthstick
http://www.ciao.co.uk/Belkin_Components_Anti_static_wrist_band__5772888
Again, assuming a circuit is needed to trigger the screen you'll need two.

Please let me know if any of this works/fails. Out of curiosity, is this the
blog? http://lifekludger.net/
regards - pauric

17 Jul 2007 - 11:48am
Jennifer Berk
2007

On 7/17/07, Todd Zaki Warfel <lists at toddwarfel.com> wrote:
>
> This is the same comment I've heard from my wife lately about a
> number of products... especially my power drills. They're too heavy
> for women and awkward.

Which is why there are now
http://www.tomboytools.com/
http://www.barbarak.com/
etc.

Haven't tried them, but when the current drill dies....

Jennifer Berk
Information Architect
Purple Monkey Studios, Inc.

17 Jul 2007 - 12:25pm
ldebett
2004

> This is the same comment I've heard from my wife lately about a
> number of products... especially my power drills. They're too heavy
> for women and awkward.

OMG. Don't even get me started. ;-)

Okay, maybe I will... Instead of complaining, I'd like to propose a chapter
of IxDA that focuses on Designing for Women. Rather than geography based, I
propose this chapter focuses on the unmet needs of female users.

Designing for Women with an email of dfw (at) ixda.org

~Lisa

17 Jul 2007 - 12:29pm
Jen Hocko
2006

I'm in!

-----Original Message-----
From: discuss-bounces at lists.interactiondesigners.com
[mailto:discuss-bounces at lists.interactiondesigners.com] On Behalf Of
Lisa deBettencourt
Sent: Tuesday, July 17, 2007 1:25 PM
To: IxDA Discuss
Subject: Re: [IxDA Discuss] iPhone usability tests

> This is the same comment I've heard from my wife lately about a
> number of products... especially my power drills. They're too heavy
> for women and awkward.

OMG. Don't even get me started. ;-)

Okay, maybe I will... Instead of complaining, I'd like to propose a
chapter
of IxDA that focuses on Designing for Women. Rather than geography
based, I
propose this chapter focuses on the unmet needs of female users.

Designing for Women with an email of dfw (at) ixda.org

~Lisa
________________________________________________________________
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List Guidelines ............ http://beta.ixda.org/guidelines
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17 Jul 2007 - 1:13pm
Matt Attaway
2004

Any conductive material in contact with bare skin will work as a
stylus. I used mine with a pewter spoon to test. I suspect a metal
mouthstick would work as well.

Cheers,
Matt

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
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17 Jul 2007 - 1:54pm
Jay Rogers
2007

tongue works.

----- Original Message ----
From: Matt Attaway <mataway at gmail.com>
To: discuss at lists.interactiondesigners.com
Sent: Tuesday, July 17, 2007 1:13:28 PM
Subject: Re: [IxDA Discuss] iPhone usability tests

Any conductive material in contact with bare skin will work as a
stylus. I used mine with a pewter spoon to test. I suspect a metal
mouthstick would work as well.

Cheers,
Matt

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
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17 Jul 2007 - 2:23pm
Dave Malouf
2005

Lisa,
Sounds like an interesting idea. Besides a separate email list, what
else would this "chapter" do or be?
Would you like to propose something for the conference? Would you
like to suggest more of a structure for a virtual chapter like this
one.
There is precident in that we have a sorta virtual chapter with the
European Students. It is just a separate email list for the most
part.

Would such a list fractionalize the community or make the content
which is relevant to everyone. Is the topic really limited to a
sub-group of the organization, or is it something we should all be
concerned about considering it is for 1/2 the populate. I mean unless
you are designing for Spike TV or something else only for me,
wouldn't you be interested in this topic?

Anyway, I'm for it, but want to understand better the intent and
execution behind doing it.

-- dave

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
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17 Jul 2007 - 2:45pm
ldebett
2004

Dave,

I'm glad you asked. I've been noodling on it here and there for the past
hour or so (like the pros and cons of a different email list, conferences,
etc.), so let me think some more and formulate something more specific.

If anyone has ideas, feel free to email me off list. =)

~Lisa

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