This is exactly the opposite of another common browser problem. That is where the user has the home page set to google or yahoo, and enters the url (www.whatever.com) into the search engine. It took me forever to diagnose this in user phone interviews.
On Tuesday, July 10, 2007, at 02:06PM, <bjminihan at nc.rr.com> wrote:
> >This comes up regularly, and we don't have a very easy way to find out >how to solve it, or if it needs solving: > >The #1 search term on our corporate intranet portal is "google", even >though any user in the company can type "www.google.com" in the >address bar just a few inches above. We're somewhat of an outlier in >that our search form is in the upper left corner, rather than the >right, but it's separated from the address bar by about 1.5 inches of >graphics and a "welcome message". > >This seems to be a problem, because we obviously want people to get to >google the first time they try, rather than using our search form to >do it. We have helped these folks by manually >inserting "www.google.com" as the first search result when you enter >it into our form. The result is that even if you type google in our >search form and hit Enter, you can click the first link to get where >you want to go. > >Every time this comes up, none of us has any data to prove one way or >another why users do this, because we don't have the resources to >pursue it. We don't get any bug reports about it, and I've never >heard a complaint. On the other hand, it seems like odd behavior. > >On a slightly ironic note, if you type google in our search form, hit >enter, then click the first link, you would save 7 clicks/keystrokes >over typing www.google.com in the address bar and hitting enter. >Maybe we've invented a faster way to get there... > >Curious to see what you think... > >Bryan Minihan > >PS, if you're wondering, our intranet search does not combine Internet >data, although I believe it should. That hopefully explains why users >need to go outside the company to look for certain data.