URLs without 'www' - having them work anyway

2 Jul 2007 - 9:18am
6 years ago
6 replies
471 reads
tdellaringa
2006

Morning,

Just noticed on one of our major web properties (1 of our 2 most important
in fact) the site gives an IIS "under construction" notice instead of
resolving to the site proper at the www space. I sent this in as a problem,
that the site should still work correctly (and should not be hard with a
.Net site, I don't think). While not common, people do tend to key urls in
sometimes that way (especially geeks).

I have a feeling I may get some pushback on this, I'm wondering if anyone
has any statistics or articles or whatever that might help me back up the
case. The issue is not www vs. no www while the site is working (which I
know there are various opinions on) it's rather the site fails completely
without www.

Thanks

Tom

Comments

2 Jul 2007 - 9:30am
Jared M. Spool
2003

On Jul 2, 2007, at 10:18 AM, Tom Dell'Aringa wrote:

> I have a feeling I may get some pushback on this, I'm wondering if
> anyone
> has any statistics or articles or whatever that might help me back
> up the
> case. The issue is not www vs. no www while the site is working
> (which I
> know there are various opinions on) it's rather the site fails
> completely
> without www.

Other than looking at your own stats for the error page, there's
probably no statistic that will convince someone who thinks this is a
bad idea to think otherwise.

Instead, I'd just keep pushing on elaborating the reasons why the non-
www case should get the under construction page. Why is it a good
idea to give people trying to reach you (even if it's a small number)
a misleading error message?

Hope that helps,

Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: jspool at uie.com p: +1 978 327 5561
http://uie.com Blog: http://uie.com/brainsparks

2 Jul 2007 - 9:34am
tdellaringa
2006

On 7/2/07, Jared M. Spool <jspool at uie.com> wrote:

> ...Why is it a good idea to give people trying to reach you (even if it's
> a small number) a misleading error message?
> Hope that helps,
>

Yeah, frankly that's the perfect way to put it. Thanks Jared!

Tom

2 Jul 2007 - 9:50am
Tim Barkow
2007

All that's required is a simple addition to the web server config -- at least
on Apache. :)

There's absolutely no reason not to do this, IMHO. It takes 5 seconds of
a sysadmin's time.

- Tim

The following message was sent by "Tom Dell'Aringa" <pixelmech at gmail.com>
on Mon, 2 Jul 2007 09:34:57 -0500.

> On 7/2/07, Jared M. Spool <jspool at uie.com> wrote:
>
> > ...Why is it a good idea to give people trying to reach you (even if
it's
> > a small number) a misleading error message?
> > Hope that helps,
> >
>
> Yeah, frankly that's the perfect way to put it. Thanks Jared!
>
> Tom
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> List Guidelines ............ http://beta.ixda.org/guidelines
> List Help .................. http://beta.ixda.org/help
> Unsubscribe ................ http://beta.ixda.org/unsubscribe
> Questions .................. list at ixda.org
> Home ....................... http://beta.ixda.org
>

2 Jul 2007 - 10:02am
James Melzer
2004

Also, test the failure outside your firewall. A lot of organizations
have different behavior for their own domains inside the firewall. For
example, the failure of [your org].com internally may be because it is
a mail server or app server inside the firewall. But outside the
firewall that domain works perfectly normally.

~ James

On 7/2/07, Tim Barkow <tim at thinkcorps.com> wrote:
> All that's required is a simple addition to the web server config -- at least
> on Apache. :)
>
> There's absolutely no reason not to do this, IMHO. It takes 5 seconds of
> a sysadmin's time.
>
> - Tim
>
>
> The following message was sent by "Tom Dell'Aringa" <pixelmech at gmail.com>
> on Mon, 2 Jul 2007 09:34:57 -0500.
>
> > On 7/2/07, Jared M. Spool <jspool at uie.com> wrote:
> >
> > > ...Why is it a good idea to give people trying to reach you (even if
> it's
> > > a small number) a misleading error message?
> > > Hope that helps,
> > >
> >
> > Yeah, frankly that's the perfect way to put it. Thanks Jared!
> >
> > Tom
> > ________________________________________________________________
> > Welcome to the Interaction Design Association (IxDA)!
> > To post to this list ....... discuss at ixda.org
> > List Guidelines ............ http://beta.ixda.org/guidelines
> > List Help .................. http://beta.ixda.org/help
> > Unsubscribe ................ http://beta.ixda.org/unsubscribe
> > Questions .................. list at ixda.org
> > Home ....................... http://beta.ixda.org
> >
>
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> List Guidelines ............ http://beta.ixda.org/guidelines
> List Help .................. http://beta.ixda.org/help
> Unsubscribe ................ http://beta.ixda.org/unsubscribe
> Questions .................. list at ixda.org
> Home ....................... http://beta.ixda.org
>

--
James Melzer
http://www.jamesmelzer.com
http://del.icio.us/jamesmelzer

2 Jul 2007 - 11:09am
Will Parker
2007

On Jul 2, 2007, at 7:50 AM, Tim Barkow wrote:

> All that's required is a simple addition to the web server config
> -- at least
> on Apache. :)
>
> There's absolutely no reason not to do this, IMHO. It takes 5
> seconds of
> a sysadmin's time.

...or less.

My web hosting company (Apache-based) simply exposes it as a checkbox
in their customer-facing preferences.

- Will

Will Parker
wparker at ChannelingDesign.com

“I wish developing great products was as easy as writing a check. If
that were the case, then Microsoft would have great products.” -
Steve Jobs

2 Jul 2007 - 6:48pm
Steve Baty
2009

Tom,

I won't bother to elaborate on the 'why' - Jared sums it up nicely.

However, you might as well know that having the domain work without the www.
can also require an entry in your domain's DNS record, otherwise it won't
resolve to the Web server. This might add a whole 3 minutes to the process.

Finally, I wouldn't expect you to get too much resistance to this request.
If anything, you might get an embarassed silence that it doesn't work
already.

Good luck with it.

Steve

----------------------------------------------
Steve 'Doc' Baty B.Sc (Maths), M.EC, MBA
Director, User Experience Strategy
Red Square
P: +612 8289 4930
M: +61 417 061 292

Member, UPA - www.upassoc.org
Member, IxDA - www.ixda.org
Member, Web Standards Group - www.webstandardsgroup.org

Syndicate content Get the feed