RIA e-mail list (was RE: task flow pattern question)

13 Nov 2003 - 4:55pm
845 reads
Dave Malouf
2005

<self promotion>
I run a small and currently not to active list dedicated to RIAs (rich
internet applications; ala macromedia).
Based on the examples mentioned below and the iHotelier stuff people spoke
about before, I would like to encourage people who are particularly
interested in the RIA stuff to join my list and talk about it there from not
only the ID perspectives, but the other elements that surround RIAs.

You can go to http://webgui.htmhell.com to learn more.

Say Hi when you subscribe. Also, one of the folks from macromedia is on that
list and lets us know about updates and info from time to time like what's
going on w/ Central.

- -dave

</self promotion>

_____

From:
discuss-interactiondesigners.com-bounces at lists.interactiondesigners.com
[mailto:discuss-interactiondesigners.com-bounces at lists.interactiondesigners.
com] On Behalf Of Danny Bluestone
Sent: Thursday, November 13, 2003 3:54 PM
To: Prof. Anirudha Joshi; discuss at interactiondesigners.com
Subject: RE: [ID Discuss] task flow pattern question

I totaly agree that Interaction Design makes Users lives easier. By using
technology (such as Flash and DHTML ) combined with good Information
Architecture structures, Interaction Designers can improve the lives of
millions of Users across the globe.

Another great example of Interaction Design with Graphic Design and
Programming can be seen on the Pet Market Blueprint:
http://examples.macromedia.com/petmarket/flashstore.html

Lets not forget that Interaction Design is vital to software, Mobile & 3G,
iDTV, Computer Games, e commerce, eLearning, and everything digital.

I would also like to take this opportunity to praise this group, and hope
that we will be able to form an official organisation soon, so we can make
Business leaders and consumers more aware of the hard work we do, and how we
can improve products and processes using Interaction Design.

Cheers
Danny Bluestone
Cyber-Duck Ltd
London
UK

"Prof. Anirudha Joshi" <anirudha at iitb.ac.in> wrote:

Some might think that this is a bit off-topic, but here goes. There is a
hotel reservation site on reservations.broadmoor.com made in Flash. I
never used it (since I never stayed in this hotel), but I found the
reservation form to be quite interesting and we once discussed this page
for interaction design in my HCI class.

fill up the form, but as you do, you are not just giving data, but
getting information. You click on a room and see its view and details.
Simultaneously, you also see if the room is available for the dates you
wish to stay - mind you, you haven't told them the dates yet. You also
know how many people can share this room. If you say three people need
to stay, it tells you that you need two rooms if it does. As soon as you
do that, the calendar shows only those dates that the room is available.
You could change the room, and if the configuration is different, it
helps you along...

By the time you have made up your mind about dates, people and rooms,
the form has automatically filled up. All without 'leaving' the page.
You still need to fill the your name, address and cc info, but you are
still on the same page. I have not gone beyond this point, as I never
stayed there. But I think the confirmation too can be had without
'leaving' the page.>

I think form-design is not just an interaction design task, it is also
an information design task. Information is not the thing that people
fill in forms - that's just data. Information is what you give users, so
that they can fill up the forms right.

This brings to focus an important point about the HTML form - it has
terrible interaction capabilities. So unless there are compelling
reasons to use HTML (strict accessibility complianc e for example), I
will go the opposite way around of what Nielsen said in 97 - design
intuitive interactive forms in Flash (Java, DHTML, whatever your
prefer), helping users to make decisions while giving them information,
and not just for 'collecting' data.

Two paise...
Anirudha

-----Original Message-----
From:
discuss-interactiondesigners.com-bounces at lists.interactiondesigners.com
[mailto:discuss-interactiondesigners.com-bounces at lists.interactiondesign
ers.com] On Behalf Of David Heller
Sent: Wednesday, November 12, 2003 9:14 AM
To: discuss at interactiondesigners.com
Subject: RE: [ID Discuss] task flow pattern question

Chris,
I think that Amazon "succeeds" at this b/c it is something you configure
to
use.
BTW, I never use it b/c I don't trust it. ;)

But the fact that it is ONE way of using the fulfillment system as
opposed
to THE way to use the fulfillment system makes a HUGE difference.
< BR>I also think that the other reasons you mention below are also
important
at
some level the most important one being brand.

-- dave

-----Original Message-----
From: Peter Bagnall [mailto:pete at surfaceeffect.com]
Sent: Wednesday, November 12, 2003 12:11 PM
To: David Heller
Cc: discuss at interactiondesigners.com
Subject: Re: [ID Discuss] task flow pattern question

No! ;-) (couldn't resist)

What about Amazon though? For one-click they only have a confirmation
screen
after the transaction has occurred. The way they deal with this is allow
you
to undo the transaction within about 90 minutes. gives the same level of
comfort (arguably), but without the extra step.

I suppose that could be considered a confirmation screen, but it's not
an
"are you sure" screen.

Why does this work for Amazon? Is it due to the reputation? Does that
mean
that it wouldn't work for unknown web vendors? I don't know, b ut I'd be
interested to hear views on it. There are major differences with amazon
of
course. 1-click assumes you've set up your details before, which
probably
means you've shopped with them in the past. For first time shoppers then
it's possible that Dave is entirely correct, but it would be interesting
to
know what the important factor is that determines whether 1-click like
behaviour is acceptable or not.

Just thought I'd stir!

Cheers
--Pete

On Wednesday, Nov 12, 2003, at 13:53 Europe/London, David Heller wrote:

> Yes!
>
> Whenever you have a payment, there needs to be a confirmation screen.

> People
> are incredibly uncomfortable w/ payment over the net and if you are
> dealing w/ everyday people they will even req. this (never clicking
> the first submit
> button) if they do not have a clearly stated step through process
> which includes a confirm screen.
>< BR>> Question? Why do you need the 3 fieldsets on one screen? Seems that
> the trip info I my "shopping cart" and the personal/payment info is
> part of the fulfillment process (if I can assume a lot about your
> app). Connecting these explicitly as you have might also be a sore
> spot for people who will feel overwhelmed with the "shopping" aspect.
>
> -- dave
>
> -----Original Message-----
> From:
> discuss-interactiondesigners.com-bounces at lists.interactiondesigners.co
> m
> [mailto:discuss-interactiondesigners.com-
> bounces at lists.interactiondesigners.
> com] On Behalf Of tim[othy] martens
> Sent: Wednesday, November 12, 2003 3:06 AM
> To: discuss-interactiondesigners.com at lists.interactiondesigners.com
> Subject: [ID Discuss] task flow pattern question
>
> Hi,
>
> I'm building a simple one page (three fieldset: trip info, personal
> info, pay ment info) online reservation form and need to create a
> functional spec of the task flow. My question is about the consensus
> concerning this or similar patterns. I'm wondering specifically, if
> users generally desire or require a "please review your information"
> before submitting your final order page or if that's just an extra
> (unnecessary) step considering they're "reviewing" the information on
> the form page as they're filling it our /and /that the form will have

> built in error checking which will return a facsimile of the page with

> incorrect
> field(s) highlighted.
>
> Thanks,
>
> -t
>
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