JOB: Manager/Sr Manager of User Experience at Pfizer in NYC

4 Jun 2007 - 11:04am
984 reads
Shectman, Ben

Please respond to ben (dot) shectman (at) pfizer (dot) com

Imagine an opportunity to reach beyond your area of expertise to make an
impact on something greater than the bottom line and touch the lives of
people everywhere. Pfizer, the world's largest pharmaceutical company,
is seeking two seasoned User Experience practitioners to build out our
growing UXD group. There are two of these positions available in New
York City.

Job Duties:

Manager/Senior Manager - User Experience
Seeking an analytic problem solver who can synthesize many forms of
research and business requirements into informational, navigational and
web page/application strategy, design and specifications. Works with
clients to understand their business models and goals and helps define a
strategy and approach for the development of their technology solutions.

This role will lead user experience activities, and fulfill various
roles on a diverse range of technology projects. Some of the key roles
will be:
* Serving as an advisor in the development of business cases, project
approach planning, strategy and outsourcing
* Acting as a manager overseeing external vendors and contractors
* Acting as an active user experience project contributor and senior
project stakeholder

Specific responsibilities include:

* Manages the development, design and delivery of user experience
strategies on projects with both Pfizer and selected vendor resources
* Manages UX efforts for applications that have a primarily internal
(vs. customer-facing) audience
* Leads participatory design sessions (paper/interactive) and
contextual evaluations to provide client groups with UX and UI expertise
and guidance
* Guides team through user-centered research methods matching
methodology to need
* Conceptualizes user experience design solutions in online
* Analyzes and interprets both quantitative and qualitative data to
make design recommendations based on test results, usability standards,
and best practices
* Directs and guides user testing, usability testing and product
evaluations with mockups and prototypes
* Documents user research findings and analyses
* Develops concept models and prototypes to help align clients on
envisioned solutions
* Gathers user requirements and translates business requirements into
user flows, site maps, page flows, storyboards and user interface
* Serves as a human factors/usability expert
* Ensures consistency across solutions delivered by the organization by
contributing to the development and application of user experience
design standards
* Oversees specialist UX vendors, ensuring requirements, development,
user testing, and visual designs comply with Pfizer user experience
* Serves as an advisor on the design and implementation of
functionality as captured and defined by the Business & Functional
Analysis team
* May be involved in advocating and practicing UX competencies and
processes across the Pfizer IT organization


* Interaction Design, Industrial Design, or Human Computer Interaction
degree (or equivalent experience)
* Ideally 5+ years UX design experience, 3+ years online design
experience, 3+ years consulting experience, 3+ years of management
experience, 1+ years usability inspection methods experience, 1+ years
user centered design research methods experience, and 1+ years
conducting usability assessments and user interviews
* Demonstrated experience with usability engineering and testing,
information architecture, interaction design, user research techniques,
and conceptual modeling
* Proven expertise in effective client relations and vendor management
* Proven ability to influence and build strategic working relationships
with senior clients, peers and vendors regardless of seniority or
organizational boundaries
* Effective at advocating the UX approach across the technology and
internal client organizations
* Proven ability to interpret and communicate technical information
into business language and vice versa
* Experience with designing user experiences for transactional
web-based applications, CRM solutions, Call Center applications, Sales
Force Automation, Web Portals, Knowledge Management systems, Dashboards,
and/or Business Intelligence packages (must have experience in one of
the above)

Pfizer is committed to equal opportunity in the terms and conditions of
employment for all employees and job applicants without regard to race,
color, religion, sex, sexual orientation, age, gender identity or gender
expression, national origin, disability or veteran status. Pfizer also
complies with all applicable national, state and local laws governing
nondiscrimination in employment as well as employment eligibility
verification requirements of the Immigration and Nationality Act.

All applicants must have authorization to work for Pfizer in the U.S.
In certain circumstances it may be advantageous to Pfizer to support the
application(s) for temporary visa classification and/or sponsor
applications for permanent residence so that a foreign national
colleague can accept or remain in a work assignment in the U. S. For
certain classes of temporary visas, the resulting work authorization may
be specific to Pfizer and the specific job and/or work site. Pfizer may
at its business discretion decide to or refrain from obtaining,
maintaining and/or extending the temporary visa status and/or sponsoring
a colleague for permanent residency and /or employment eligibility,
considering factors such as availability of qualified U.S. workers and
the colleague's long-term prospects for securing lawful permanent
residence, among other reasons. Employment applicants requiring
immigration sponsorship must disclose, when initial application for
employment is made, whether or not they are legally authorized to work
for Pfizer in the U.S. and, if so, whether that authorization permits
them to work in the job they seek. In no case should Pfizer's support
of a colleague's temporary visa application or sponsorship of a
colleague for permanent residence be construed to guarantee success of
that application or amend or otherwise invalidate the "at-will"
employment relationship between the colleague and Pfizer.

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