Quality under pressure was: RE: Prototypes, process, and ID
28 Oct 2003 - 1:04pm
10 years ago
On Tuesday, Oct 28, 2003, at 14:25 Europe/London, Ron Vutpakdi wrote:
> I would agree that to produce something really good takes time and > effort. > Now, at the same time, is it better to adapt ourselves to the > conditions in > which we find ourselves or is it better to draw a line in the sand and > risk > being shunted completely aside?
I think there is a line to be drawn, yes. I wouldn't be extreme about
where it was drawn, but I wouldn't want to be associated with something
that was a design disaster. After all, from a commercial stand point
you probably don't want your reputation linked with a dog's breakfast.
> I believe that we usually work with > organizations and clients that are not mature/wise with regards to > design > and usability. As a result of this immaturity and inexperience, being > inflexible ends up being counterproductive.
I think this is often the case, yes. I think I overstated the case when
I said be inflexible, but we do need to apply what pressure we can. If
products then fail where our advice has been disregarded at least then
we're sowing he seeds for people thinking maybe there was something in
what we said.
> We need to educate, advocate, and lead. At the same time, how we do > that > and what we do needs to match the maturity of the organization and the > situation or we run the risk of having *no* impact at all if we aren't > included. It's usually easier to draw, nudge, and lead a horse along > than > trying to drag it where it doesn't want to go, and I've found that the > same > is true with people/organizations.
You're absolutely right on this. Persuasion always works better than
force. And we'd never win trying to force the issue anyhow, since we're
the outside player at the moment.
I've wondered about the idea of some form of interaction design award.
Something that software houses and manufacturers could use as part of
their advertising. It would take a long time to get rolling, but if we
can speak directly to the public in some way like that then it would
apply more pressure on manufacturers to pay attention to design
quality. Of course there is something of a chicken and egg problem here.
People like Porsche Design trade on their brand to do something
similar, and Fuji and Grundig have both used the "Design by
F.A.Porsche" in their advertising material. At the moment though the
public are pretty much unaware that our discipline exists. Something we
need to remedy.
Voice or no voice, the people can always be brought to the bidding
of the leaders. That is easy. All you have to do is tell them they
are being attacked, and denounce the peacemakers for lack of
patriotism and exposing the country to danger. It works the
same in any country.
--Goering at the Nuremberg Trials