With our next release of our web based software we are planning to incorporate
context sensitive help as part of the application. Currently the help is
accessed from a drop-down Help menu that has a link to the Contents and
Index. This of course, opens the help with the TOC and the default welcome
page. As per the current implementation, the context sensitive help can be
accessed by using the F1 key which opens the help related to the page the user
is accessing in a window without the index and TOC. There is no other link to
the context sensetive help.
What would be the ideal access point for help? Ive noticed Lotus Notes has two
links in the help menu. One takes you to the Help Topics and the other
opens Context Help, but Ive not noticed this variation in a lot of other
applications. Usually the F1 key does the job of context sensitivity with no
link separate link in the Menu.
Are there any patterns or conventions in this respect?
PS: Apologies for cross posting on CHI-WEB but I need to get the interactions
speced for this feature over the weekend :(