Snivelling about capitalism... was Primary interface
26 Oct 2006 - 11:21am
7 years ago
I can't take it anymore. I've tried to be politically correct, but I'm
incapable. I'm relableling this thread to what people really want to talk
about, "Snivelling about capitalism..." and automation.
Why is everyone so offended that companies do everything they do to make
Businesses, with rare exceptions like Ben & Jerry's (who already have enough
money), ONLY want to maximize profits. (Before B&J got enough money to be
altruistic, I'll bet that was their top priority, too.) And contary to a
prior statement, I don't think companies genuinely care about maximizing
shareholder value; that is just a quarterly threat; they will constantly
screw shareholders given the chance to keep the money.
Along the way, businesses offend people, alienate people, steal their money,
build bad interfaces, displace workers, disrupt lives, and learn how much
focus on short-term goals is too much. When they reach the breaking point,
they will among other concessions, make friendlier interfaces. It's called
capitalism. The alternative, Jeffrey Skilling notwithstanding, seems to be
Any pretense that ACMs are for customer convenience or any other customer
value is silliness. Might companies believe that this particular business
tool ultimately returns customer value (for any number of reasons, such as
staying in business)? Certainly, but that's not what's going on.
> In a very small academic study of a grocery store self-checkout I was > part of several years ago, we found that they actually took longer on > average and required much more effort on the part of the user. It is > funny how we can be led to believe that doing the work ourselves is > somehow more "convenient".