Best practices in retail inventory availability

31 Mar 2004 - 3:58pm
10 years ago
1 reply
1012 reads
Steve Mulder
2004

Greetings -

I'm on a quest for competitive/best practice research on making physical
store inventory visible on retail sites. Any pointers or opinions on
sites that are doing this particularly well?

- - - - - - - - - - - - - - - - - - - - - - -
Steve Mulder
Senior Consultant, User Experience
Molecular.
617.218.6633
smulder at molecular.com

Comments

31 Mar 2004 - 5:50pm
Frank Ramirez
2004

Hi Steve,

Last year, I did a UE audit for Walmart.com on just that subject.
Unfortunately, I can't share the results :^)

However, I can tell you that I looked at Sears, REI, Nordstrom, Circuit
City, Best Buy, Borders and of course Wal-Mart. You might start with
those. In addition, I'd also recommend looking at the online grocery
sites, ie: Safeway.

My personal opinion is that Circuit City is providing the most complete
UE for retail inventory/pickup right now, though there's much room for
improvement. A few things work to their advantage: 1) an existing
inventory pickup process which has been in place for years, 2) a
somewhat consistent sku selection across the franchise and 3)
support/priority for a good store pickup UE from the highest levels of
the company. IIRC there's some (Forrester?) research about their
efforts that I thought was helpful.

If you have specific questions about retail channel integration, feel
free to ask me. I've got lots of opinions and will share what I can.

Frank
---
Frank Ramirez
Principal Interaction Designer
 
Ramirez Design, LLC
Sunnyvale, CA
(408) 390-7300
www.RamirezDesign.com

-----Original Message-----
From:
discuss-interactiondesigners.com-bounces at lists.interactiondesigners.com
[mailto:discuss-interactiondesigners.com-bounces at lists.interactiondesign
ers.com] On Behalf Of Steve Mulder
Sent: Wednesday, March 31, 2004 1:59 PM
To: discuss at interactiondesigners.com
Subject: [ID Discuss] Best practices in retail inventory availability

Greetings -

I'm on a quest for competitive/best practice research on making physical
store inventory visible on retail sites. Any pointers or opinions on
sites that are doing this particularly well?

- - - - - - - - - - - - - - - - - - - - - - -
Steve Mulder
Senior Consultant, User Experience
Molecular.
617.218.6633
smulder at molecular.com _______________________________________________
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