in-house UX consulting and UCD on iTV?

16 Aug 2006 - 5:00pm
7 years ago
5 replies
602 reads
Adriana Tavares
2004

Hello Everyone,

I was wondering what are your thoughts on UI/UX consulting on
coworker’s projects. In other words, when a UI/UX Designer is leading a
project, how much others UX Designers should contribute? I believe that
UX decisions should be discussed at least by two or more UX experts.
What is your opinion?

Is anyone on this list doing interactive TV? If yes, what are your
thoughts or experience with UI development process for iTV?

Thank you,
Adriana Tavares
User Interface Designer

Comments

17 Aug 2006 - 12:50am
Peter Boersma
2003

Adriana Tavares said:
> I was wondering what are your thoughts on UI/UX consulting on
> coworker’s projects. In other words, when a UI/UX Designer is leading a
> project, how much others UX Designers should contribute?

I'd call this reviewing, not in-house consulting.
It's quite normal to have a peer-review system set-up, with the review done
either by a fellow designer and/or by a senior designer.

I've worked for companies that have formal reviewers assigned for a project,
with time reserved in the project plan, as well as companies where it is a
senior's job to informally review that of his/her juniors. In both cases we
tried to make the UX designers aware of the idea that they themselves are
responsible for having their work reviewed.

Peter
--
Peter Boersma | Senior Experience Designer | Info.nl
Sint Antoniesbreestraat 16 | 1011 HB | Amsterdam, The Netherlands
p: +31-20-530 9100 | m: +31-6-15072747 | f: +31-20-530 9101
mailto:peter at peterboersma.com | http://www.peterboersma.com/blog
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17 Aug 2006 - 9:46am
Austin Govella
2004

On 8/16/06, Adriana Tavares <adriana.tavares at aptivdigital.com> wrote:
> ...when a UI/UX Designer is leading a
> project, how much others UX Designers should contribute? I believe that
> UX decisions should be discussed at least by two or more UX experts.
> What is your opinion?

The amount of contribution or review should be tailored according to
the importance of the activity/project, the organizational culture,
UX's position in the organization, and the individual working styles
of team members.

There are a lot of UX decisions to make and definitely not all of them
need to be reviewed by peers. Peer review of smaller decisions will
usually happen naturally if your team has a good rapport and spends
time talking about their projects with each other.

Where I work, UX is fairly accepted. Other units try to budget UX in
for most projects. It's not rare for routine projects to be completed
with little to no peer review whatsoever.

Peer review usually only comes up once we implement a new pattern.
Even then, the peer review doesn't govern the inclusion of the pattern
in the originating project. The peer review determines whether the new
pattern will be included into the pattern library, styleguide, or
widgets library.

I believe having peer review occur naturally through hallway
conversations over lunch, and at regular team meetings (I vote once a
week) is better than having review as a stage in your in-house
process. I would definitely think you'd only want one round of review
if it is a stage.

Another consideration is how the project is being developed. Projects
developed in a highly collaborative way with developers or clients
(reminiscent of "Getting Real") make peer review at any useful stage
impossible. In these cases, a strong UX culture within your unit or
across the organization as a whole is necessary for "review" to
happen.

--
Austin Govella
Thinking & Making: IA, UX, and IxD
http://thinkingandmaking.com
austin.govella at gmail.com

17 Aug 2006 - 12:25pm
Adriana Tavares
2004

Hi Peter,

Thank you for your email and for clarifying this process, but here is
another question.
What should be the proper procedure when the lead designer of a project
is a senior or a director without any other UX person on top? Wouldn’t
there be any need for peer review in this case?

Adriana

On Aug 16, 2006, at 10:50 PM, Peter Boersma wrote:

> Adriana Tavares said:
>> I was wondering what are your thoughts on UI/UX consulting on
>> coworker’s projects. In other words, when a UI/UX Designer is leading
>> a
>> project, how much others UX Designers should contribute?
>
> I'd call this reviewing, not in-house consulting.
> It's quite normal to have a peer-review system set-up, with the review
> done
> either by a fellow designer and/or by a senior designer.
>
> I've worked for companies that have formal reviewers assigned for a
> project,
> with time reserved in the project plan, as well as companies where it
> is a
> senior's job to informally review that of his/her juniors. In both
> cases we
> tried to make the UX designers aware of the idea that they themselves
> are
> responsible for having their work reviewed.
>
> Peter
> --
> Peter Boersma | Senior Experience Designer | Info.nl
> Sint Antoniesbreestraat 16 | 1011 HB | Amsterdam, The Netherlands
> p: +31-20-530 9100 | m: +31-6-15072747 | f: +31-20-530 9101
> mailto:peter at peterboersma.com | http://www.peterboersma.com/blog
> -----------------------------------------------------------------
> Come to EURO IA - Sep 30 & Oct 1 - Berlin - http://www.euroia.org
> -----------------------------------------------------------------
>
>
Adriana Tavares
User Interface Designer
Aptiv Digital, Inc.  (formerly Pioneer Digital Technologies)
www.aptivdigital.com
818-295-6633

17 Aug 2006 - 12:37pm
Mauro Cavalletti
2005

Hi Adriana,

In my experience, having other professionals as consultants was always very
helpful. This is specially true when you have some different expertises or
skills in the same team - think on human factors X usability X technology X
whatever is important to your project. In that case mixing people at some
level and getting input from other standing points is really worth it, in my
opinion.

It 's important, though, that someone owns the design, making the final
decisons and going really deep in crafting all details of the user
experience.

I actually love receiving feedback from other disciplines, as well.

M

Mauro Cavalletti
Creative Director
Organic, Inc.
San Francisco
(415) 581 5346
www.organic.com

>From: Adriana Tavares <adriana.tavares at aptivdigital.com>
>To: discuss at ixda.org
>Subject: [IxDA Discuss] in-house UX consulting and UCD on iTV?
>Date: Wed, 16 Aug 2006 15:00:03 -0700
>
>[Please voluntarily trim replies to include only relevant quoted material.]
>
>Hello Everyone,
>
>I was wondering what are your thoughts on UI/UX consulting on
>coworker’s projects. In other words, when a UI/UX Designer is leading a
>project, how much others UX Designers should contribute? I believe that
>UX decisions should be discussed at least by two or more UX experts.
>What is your opinion?
>
>Is anyone on this list doing interactive TV? If yes, what are your
>thoughts or experience with UI development process for iTV?
>
>Thank you,
>Adriana Tavares
>User Interface Designer
>________________________________________________________________
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17 Aug 2006 - 4:03pm
Peter Boersma
2003

Adriana Tavares said:
> What should be the proper procedure when the lead designer of a project
> is a senior or a director without any other UX person on top? Wouldn’t
> there be any need for peer review in this case?

Sure there would! A senior designer can learn a lot from the questions of a
more junior designer about a design ("there are no dumb questions"). (S)he
learns how to defend a design and how others (including the client) may
interpret it. And then there's the 4 eyes see more than 2 rule that allows
for small oversights to be detected, or even errors the lead designer has
become blind to due to working with the material for too long.

All these are reasons for review of teh work of senior designers too.

Peter
--
Peter Boersma | Senior Experience Designer | Info.nl
Sint Antoniesbreestraat 16 | 1011 HB | Amsterdam, The Netherlands
p: +31-20-530 9100 | m: +31-6-15072747 | f: +31-20-530 9101
mailto:peter at peterboersma.com | http://www.peterboersma.com/blog
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Come to EURO IA - Sep 30 & Oct 1 - Berlin - http://www.euroia.org
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