Sources for online help tool: FAQ and "helpdesk" combined
8 Aug 2006 - 7:07am
8 years ago
I'm currently searching for a usable user interface solution for an
online "help tool", which would combine FAQ and helpdesk at company.com.
The idea is to offer so simple and tempting user interface to FAQ,
that users would prefer that to sending the e-mail.
I guess the problem is quite universal among web sites, but so far, I
have found no good examples of how to implement this. Does anyone
here happen to remember any good solutions somewhere in the web?