Sources for online help tool: FAQ and "helpdesk" combined

8 Aug 2006 - 7:07am
8 years ago
1 reply
1085 reads
Anu Leponiemi
2006

Hi,

I'm currently searching for a usable user interface solution for an
online "help tool", which would combine FAQ and helpdesk at company.com.
The idea is to offer so simple and tempting user interface to FAQ,
that users would prefer that to sending the e-mail.

I guess the problem is quite universal among web sites, but so far, I
have found no good examples of how to implement this. Does anyone
here happen to remember any good solutions somewhere in the web?

Thanks for reading this far :)

LePo

--
Anu Leponiemi * anu (at) lepo.net * http://lepo.net/ * Finland

Comments

9 Aug 2006 - 10:05am
skyburn
2005

For online help we have used RoboHelp, and now a moved to something
more customized with Drupal.

For a solution with ticketing I have looked at http://www.kayako.com/.

-Joe

On 8/8/06, Anu Leponiemi <anu at lepo.net> wrote:
> [Please voluntarily trim replies to include only relevant quoted material.]
>
> Hi,
>
> I'm currently searching for a usable user interface solution for an
> online "help tool", which would combine FAQ and helpdesk at company.com.
> The idea is to offer so simple and tempting user interface to FAQ,
> that users would prefer that to sending the e-mail.
>
> I guess the problem is quite universal among web sites, but so far, I
> have found no good examples of how to implement this. Does anyone
> here happen to remember any good solutions somewhere in the web?
>
> Thanks for reading this far :)
>
> LePo
>
> --
> Anu Leponiemi * anu (at) lepo.net * http://lepo.net/ * Finland
>
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--
Joe

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