The bible for UCD?

10 Jul 2006 - 8:50am
8 years ago
5 replies
462 reads
russwilson
2005

What would be considered "the bible" on UCD?
(if there is such a thing)

I've got a few good books, but want to recommend
a single book to an employee.

Thanks!
Russ

Russell Wilson | Director of Product Design
NetQoS, Inc. | 5001 Plaza on the Lake, Austin, TX 78746
512.334.3725 | russell.wilson at netqos.com

NetQoS: Performance Experts
www.netqos.com

Comments

10 Jul 2006 - 9:39am
Mark Schraad
2006

Russell,

Depends upon your goal. I assume that by UCD, you mean User Centered
Design and not Usability. If that is the situation, and you are
trying to make the case for UCD, then the first three chapters of
"the inmates are running the asylum" are as good as it gets. Though
there is very little in the way of "how to" in either that book or
"About Face".

There are many models you can use for analysis, the human factors
model, Norman's design and user principles work... plus his later
emotional component, there is Patrick Jordan's early work regarding
Pleasurability, plus behavioral, cognitive, humanist, social and
cybernetics theories. Then you get to ethnography and education
theory with early work from Lorenz, Tinbergen, Frisch and Edward Hall.

Not only are we in an embryonic and evolving evolving science/
practice - it is way more cross disciplinary than most designers
realize. To ask for "the bible" is a challenge. To short cut the
learning curve of UCD, is at best a misdirection. Many of the people
you read on this forum have had years of education, teaching and
practice just to get to the point of understanding and discussion,
much less those that advance the field.

Sorry for the rant, but all too many designers just want the elevator
pitch... for that:

"Research, design, test - repeat as necessary. Results will vary"

Mark

On Jul 10, 2006, at 8:50 AM, Wilson, Russell wrote:

> [Please voluntarily trim replies to include only relevant quoted
> material.]
>
> What would be considered "the bible" on UCD?
> (if there is such a thing)
>
> I've got a few good books, but want to recommend
> a single book to an employee.
>
> Thanks!
> Russ
>
>
>
>
> Russell Wilson | Director of Product Design
> NetQoS, Inc. | 5001 Plaza on the Lake, Austin, TX 78746
> 512.334.3725 | russell.wilson at netqos.com
>
> NetQoS: Performance Experts
> www.netqos.com
>
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> List Guidelines ............ http://listguide.ixda.org/
> List Help .................. http://listhelp.ixda.org/
> (Un)Subscription Options ... http://subscription-options.ixda.org/
> Announcements List ......... http://subscribe-announce.ixda.org/
> Questions .................. lists at ixda.org
> Home ....................... http://ixda.org/
> Resource Library ........... http://resources.ixda.org

10 Jul 2006 - 9:45am
russwilson
2005

Thanks Mark - I agree with you whole heartedly.
I've been working in design and usability for over
15yrs now and understand that there is no simple
shortcut. Just trying to give some direction and
good reading material to a young designer starting
her career.

Thanks for the thoughts.

Russ

-----Original Message-----
From: Mark Schraad [mailto:mschraad at mac.com]
Sent: Monday, July 10, 2006 9:39 AM
To: discuss at lists.interactiondesigners.com; Wilson, Russell
Subject: Re: [IxDA Discuss] The bible for UCD?

Russell,

Depends upon your goal. I assume that by UCD, you mean User Centered
Design and not Usability. If that is the situation, and you are trying
to make the case for UCD, then the first three chapters of "the inmates
are running the asylum" are as good as it gets. Though there is very
little in the way of "how to" in either that book or "About Face".

There are many models you can use for analysis, the human factors model,
Norman's design and user principles work... plus his later emotional
component, there is Patrick Jordan's early work regarding
Pleasurability, plus behavioral, cognitive, humanist, social and
cybernetics theories. Then you get to ethnography and education theory
with early work from Lorenz, Tinbergen, Frisch and Edward Hall.

Not only are we in an embryonic and evolving evolving science/ practice
- it is way more cross disciplinary than most designers realize. To ask
for "the bible" is a challenge. To short cut the learning curve of UCD,
is at best a misdirection. Many of the people you read on this forum
have had years of education, teaching and practice just to get to the
point of understanding and discussion, much less those that advance the
field.

Sorry for the rant, but all too many designers just want the elevator
pitch... for that:

"Research, design, test - repeat as necessary. Results will vary"

Mark

On Jul 10, 2006, at 8:50 AM, Wilson, Russell wrote:

> [Please voluntarily trim replies to include only relevant quoted
> material.]
>
> What would be considered "the bible" on UCD?
> (if there is such a thing)
>
> I've got a few good books, but want to recommend a single book to an
> employee.
>
> Thanks!
> Russ
>
>
>
>
> Russell Wilson | Director of Product Design NetQoS, Inc. | 5001 Plaza
> on the Lake, Austin, TX 78746
> 512.334.3725 | russell.wilson at netqos.com
>
> NetQoS: Performance Experts
> www.netqos.com
>
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org List Guidelines
> ............ http://listguide.ixda.org/ List Help ..................
> http://listhelp.ixda.org/ (Un)Subscription Options ...
> http://subscription-options.ixda.org/
> Announcements List ......... http://subscribe-announce.ixda.org/
> Questions .................. lists at ixda.org Home
> ....................... http://ixda.org/ Resource Library ...........
> http://resources.ixda.org

10 Jul 2006 - 9:48am
Dave Malouf
2005

If I could tell someone to read only one book, I would have to say it is
the "design of everyday things" by Don Norman.
It is not a how-to, but it is a why-to book that is so important before
you start doing.

My big question to Russell would be, why 1-book? Is the person dying in
a month?

If time collapsing is really key then I think one of the week-long
seminars that Adaptive Path, NN/G and of course UIE offers (disclaimer,
I'm a presenter at UIE this October). There are also the Cooper and
InContext courses which are very how-to centric.

Anyway, DoET is definitely my primary recommended book.

-- dave

Mark Schraad wrote:
> [Please voluntarily trim replies to include only relevant quoted material.]
>
> Russell,
>
> Depends upon your goal. I assume that by UCD, you mean User Centered
> Design and not Usability. If that is the situation, and you are
> trying to make the case for UCD, then the first three chapters of
> "the inmates are running the asylum" are as good as it gets. Though
> there is very little in the way of "how to" in either that book or
> "About Face".
>
> There are many models you can use for analysis, the human factors
> model, Norman's design and user principles work... plus his later
> emotional component, there is Patrick Jordan's early work regarding
> Pleasurability, plus behavioral, cognitive, humanist, social and
> cybernetics theories. Then you get to ethnography and education
> theory with early work from Lorenz, Tinbergen, Frisch and Edward Hall.
>
> Not only are we in an embryonic and evolving evolving science/
> practice - it is way more cross disciplinary than most designers
> realize. To ask for "the bible" is a challenge. To short cut the
> learning curve of UCD, is at best a misdirection. Many of the people
> you read on this forum have had years of education, teaching and
> practice just to get to the point of understanding and discussion,
> much less those that advance the field.
>
> Sorry for the rant, but all too many designers just want the elevator
> pitch... for that:
>
> "Research, design, test - repeat as necessary. Results will vary"
>
> Mark
>
>
>
> On Jul 10, 2006, at 8:50 AM, Wilson, Russell wrote:
>
>
>> [Please voluntarily trim replies to include only relevant quoted
>> material.]
>>
>> What would be considered "the bible" on UCD?
>> (if there is such a thing)
>>
>> I've got a few good books, but want to recommend
>> a single book to an employee.
>>
>> Thanks!
>> Russ
>>
>>
>>
>>
>> Russell Wilson | Director of Product Design
>> NetQoS, Inc. | 5001 Plaza on the Lake, Austin, TX 78746
>> 512.334.3725 | russell.wilson at netqos.com
>>
>> NetQoS: Performance Experts
>> www.netqos.com
>>
>> ________________________________________________________________
>> Welcome to the Interaction Design Association (IxDA)!
>> To post to this list ....... discuss at ixda.org
>> List Guidelines ............ http://listguide.ixda.org/
>> List Help .................. http://listhelp.ixda.org/
>> (Un)Subscription Options ... http://subscription-options.ixda.org/
>> Announcements List ......... http://subscribe-announce.ixda.org/
>> Questions .................. lists at ixda.org
>> Home ....................... http://ixda.org/
>> Resource Library ........... http://resources.ixda.org
>>
>
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org
> List Guidelines ............ http://listguide.ixda.org/
> List Help .................. http://listhelp.ixda.org/
> (Un)Subscription Options ... http://subscription-options.ixda.org/
> Announcements List ......... http://subscribe-announce.ixda.org/
> Questions .................. lists at ixda.org
> Home ....................... http://ixda.org/
> Resource Library ........... http://resources.ixda.org
>

--

David (Heller) Malouf
Vice President
dave(at)ixda(dot)org
http://ixda.org/
http://synapticburn.com/

AIM: bolinhanyc // Y!: dave_ux //
MSN: hippiefunk(at)hotmail.com // Gtalk: dave.ixd(at)gmail.com

10 Jul 2006 - 9:55am
russwilson
2005

Thanks Dave!

No, not dying in one month (I hope!).

Just a book to get started on... and then
move into others.

I didn't mean to infer that a single book
could serve all needs and cover all topics.
I just wanted some good recommendations to
begin with and to validate my own choices.

Thanks,
Russ

-----Original Message-----
From: discuss-bounces at lists.interactiondesigners.com
[mailto:discuss-bounces at lists.interactiondesigners.com] On Behalf Of
Dave (Heller) Malouf
Sent: Monday, July 10, 2006 9:48 AM
To: discuss at lists.interactiondesigners.com
Subject: Re: [IxDA Discuss] The bible for UCD?

[Please voluntarily trim replies to include only relevant quoted
material.]

If I could tell someone to read only one book, I would have to say it is
the "design of everyday things" by Don Norman.
It is not a how-to, but it is a why-to book that is so important before
you start doing.

My big question to Russell would be, why 1-book? Is the person dying in
a month?

If time collapsing is really key then I think one of the week-long
seminars that Adaptive Path, NN/G and of course UIE offers (disclaimer,
I'm a presenter at UIE this October). There are also the Cooper and
InContext courses which are very how-to centric.

Anyway, DoET is definitely my primary recommended book.

-- dave

Mark Schraad wrote:
> [Please voluntarily trim replies to include only relevant quoted
> material.]
>
> Russell,
>
> Depends upon your goal. I assume that by UCD, you mean User Centered
> Design and not Usability. If that is the situation, and you are trying

> to make the case for UCD, then the first three chapters of "the
> inmates are running the asylum" are as good as it gets. Though there
> is very little in the way of "how to" in either that book or "About
> Face".
>
> There are many models you can use for analysis, the human factors
> model, Norman's design and user principles work... plus his later
> emotional component, there is Patrick Jordan's early work regarding
> Pleasurability, plus behavioral, cognitive, humanist, social and
> cybernetics theories. Then you get to ethnography and education theory

> with early work from Lorenz, Tinbergen, Frisch and Edward Hall.
>
> Not only are we in an embryonic and evolving evolving science/
> practice - it is way more cross disciplinary than most designers
> realize. To ask for "the bible" is a challenge. To short cut the
> learning curve of UCD, is at best a misdirection. Many of the people
> you read on this forum have had years of education, teaching and
> practice just to get to the point of understanding and discussion,
> much less those that advance the field.
>
> Sorry for the rant, but all too many designers just want the elevator
> pitch... for that:
>
> "Research, design, test - repeat as necessary. Results will vary"
>
> Mark
>
>
>
> On Jul 10, 2006, at 8:50 AM, Wilson, Russell wrote:
>
>
>> [Please voluntarily trim replies to include only relevant quoted
>> material.]
>>
>> What would be considered "the bible" on UCD?
>> (if there is such a thing)
>>
>> I've got a few good books, but want to recommend a single book to an
>> employee.
>>
>> Thanks!
>> Russ
>>
>>
>>
>>
>> Russell Wilson | Director of Product Design NetQoS, Inc. | 5001 Plaza

>> on the Lake, Austin, TX 78746
>> 512.334.3725 | russell.wilson at netqos.com
>>
>> NetQoS: Performance Experts
>> www.netqos.com
>>
>> ________________________________________________________________
>> Welcome to the Interaction Design Association (IxDA)!
>> To post to this list ....... discuss at ixda.org List Guidelines
>> ............ http://listguide.ixda.org/ List Help ..................
>> http://listhelp.ixda.org/ (Un)Subscription Options ...
>> http://subscription-options.ixda.org/
>> Announcements List ......... http://subscribe-announce.ixda.org/
>> Questions .................. lists at ixda.org Home
>> ....................... http://ixda.org/ Resource Library ...........

>> http://resources.ixda.org
>>
>
> ________________________________________________________________
> Welcome to the Interaction Design Association (IxDA)!
> To post to this list ....... discuss at ixda.org List Guidelines
> ............ http://listguide.ixda.org/ List Help ..................
> http://listhelp.ixda.org/ (Un)Subscription Options ...
> http://subscription-options.ixda.org/
> Announcements List ......... http://subscribe-announce.ixda.org/
> Questions .................. lists at ixda.org Home
> ....................... http://ixda.org/ Resource Library ...........
> http://resources.ixda.org
>

--

David (Heller) Malouf
Vice President
dave(at)ixda(dot)org
http://ixda.org/
http://synapticburn.com/

AIM: bolinhanyc // Y!: dave_ux //
MSN: hippiefunk(at)hotmail.com // Gtalk: dave.ixd(at)gmail.com

________________________________________________________________
Welcome to the Interaction Design Association (IxDA)!
To post to this list ....... discuss at ixda.org
List Guidelines ............ http://listguide.ixda.org/
List Help .................. http://listhelp.ixda.org/
(Un)Subscription Options ... http://subscription-options.ixda.org/
Announcements List ......... http://subscribe-announce.ixda.org/
Questions .................. lists at ixda.org
Home ....................... http://ixda.org/
Resource Library ........... http://resources.ixda.org

10 Jul 2006 - 10:26am
bhekking
2006

"The Design of Everyday Things" is what got many of us started. Another broad,
non-technical, book is Lidwell's "Universal Principles of Design". Its focus is
not UCD, software, or the web, simply the aspects of good design in a
well-presented, readable format.

Bret Hekking
Sr. UX Designer
Applix, Inc

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