[JOB] User Experience Analyst, NYC, FT

13 Jun 2006 - 6:19am
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Karen Pascoe

User Experience Analyst / TSS Client Access: User Experience Group
JPMorgan Chase – Treasury and Securities Services

JPMorgan Chase is currently seeking an experienced User Experience Analyst
to support the Client Access Group of Treasury and Securities Services

TSS Client Access is responsible for driving the plans, development, and
execution of Internet initiatives across TSS to create a world-class online
channel that delights our customers, improves efficiency and inter-operation
across the Division, and meets or beats the offerings of our global

The User Experience Analyst will work with strategy, line of business,
product management, and technology groups to:

- Audit existing business applications, client feedback and competitive
research and develop benchmarks for evaluating designs going forward
- Develop appropriate metrics to evaluate the Strategy Group's work going
- Interview business stakeholders and clients to clearly understand both
internal and external requirements
- Create the vision of the future state of the applications striving to
prove the value of a top-tier Client Experience
- Ensure consistency in implementation of future state designs with
iterative development of usability and design standards
- Oversee planning and execution of usability testing
- Evangelize the importance of true usability and user-centered approach to
technology design and development


- Demonstrated love for the Internet and a vision of its transformative
- Minimum 4 years relevant experience, including in Internet and financial
- Solid academic background, demonstrated work experience or degree in
Interaction Design and/or Human-Computer Interaction
- Experience in designing extremely usable, client-oriented, and
transactional web-based interfaces
- Familiarity with current Internet technology approaches (e.g.
service-oriented architecture, portal, content management, entitlements, and
user-centered design)
- Knowledge of, or experience with, research methods such as user
interviews, surveys and observations, prototyping, card sorting, and persona
- Strong Information Architecture skills
- Design, analysis and documentation of testing and/or surveys
- Experience working with both senior and project team-level members and
must be able to articulate design concepts and strategies clearly
- Strong written and verbal communications skills
- Should enjoy working on multiple projects concurrently

Interested candidated should send their resume and some work samples to
karen.s.pascoe at jpmchase.com.

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