Shelley Evenson on Service Design:
"When designing a product, much of the focus is on mediating the
interaction between the person and the artifact. Great product
designers consider more of the context in their design. In service
design, designers must create resources that connect people to
people, people to machines, and machines to machines. You must
consider the environment, the channel, the touchpoint."
Carl DiSalvo on Designing for Robots:
"Designing robots is different from designing other products because
all of the diverse elements of a product are brought together and
amplified in a robot. This presents a nearly unique challenge and
opportunity. Designing robots requires a level of synthesis not often
encountered in other products."
Adam Greenfield on Everyware:
"Instead of the neatly circumscribed space of interaction between a
single user and his or her PC, his or her mobile, we're going to have
to contend with a situation in which multiple users are potentially
interacting with multiple technical systems in a given space at a
This has technical implications, of course, in terms of managing
computational resources and so on, but for me the most interesting
implications concern the quality of user experience."