At least 5 years experience
in VUI, GUI, and IVR interface design At least 5 years experience in
the design, specification, analysis, and evaluation of complex
speech-enabled systems Experience designing both directed dialog and
natural language speech applications Experience in all phases of the
user-centered design process Experience working with Fortune 500
companies Experience working with all levels of the clients management
team Experience in usability testing, prompt design, and persona
Preferred: Master*s Degree PhD in cognitive Psychology
/ Deliverables: The following itemized tasks / deliverables are to be
provided by Supplier in the performance of Services described under this
Task 1: Call Flow/Dialogue Structure Using generally
accepted methodologies, translate business requirements into a dialogue
flow that depicts how a target audience uses the Voice Response System
to meet its objectives.
Task 2: Voice User Interface Design Translate
information architecture and business requirements into voice
Task 3: Voice Prompts and Call Flow Apply
voice design principles in defining the voice prompts that will be used
in call flows for the Voice Response System.
Task 4: Grammar
Tuning Improve recognition accuracy by modifying grammar based an
analysis of its performance. Amend the grammar with commonly spoken
phrases, removing highly confusable words, and adding additional ways
that callers may pronounce a word.
Task 5: Other Voice Interaction
Design Services Includes preparatory and other activities such as the
following: Development of Standards and Guidelines; VUI process mapping
and deliverables; Development of Business Cases and Cost Benefit
Task 6: Knowledge Transfer Supplier will ensure the team is
trained in the processes, procedures for world-class voice interaction
design, grammar tuning, voice prompts and call flow, call-flow /
dialogue structure and VUI Design.