A User Experience Designer / Information Architect, Digital Strategy and Experience, RBC is a user experience specialist who works with project teams to design and deliver high quality client-centered, effective, consistent and usable interfaces.Projects can include enterprise public and secure transactional websites for banking, investing and insurance, as well as mobile. The IA employs user-centered design principles and human factors best practices to design the optimal client experience solution.
Position duties include:
·Working closely with business analysts, business sponsors, project managers and IT teams to obtain and understand business requirements.
·Managing and creating the design of user interface specifications, by applying client research, design standards, industry best practices, taking into account strategic business objectives, user needs, systems constraints.
·Leading the design review sessions with project teams, acquiring consensus and getting approvals on designs and documentation.
·Leading usability testing when required, providing expert guidance to the project teams, creating test strategy/plans, test scenarios, screeners and facilitating usability testing as required.
·Creating and executing business acceptance test cases and testing for the GUI
·Working with the project managers to ensure that usability deliverables accommodate project timelines, budgets, technical and scope constraints
·Possibly working on several projects at a time and providing regular status reporting to manager on all projects.
·Contributing to the development, maintenance, and continuous improvement of efficient & effective usability methodology/process, documentation, workflow, ROI, metrics and design standards.
·Continuously developing self and the team by staying current of industry trends and best practices.
·Acting as a user experience advocate and thought leader regarding principles of user experience and user-centered design.
·University degree in human factors/usability related discipline.
·Minimum 2 years related human factors/usability working experience
·Proven understanding of user-centered design techniques & demonstrated ability to incorporate UCD principles into the architecture and design of user interfaces
·Demonstrated ability in gathering and translating requirements from business sponsors, SMEs, users, and business analysts etc
·Expertise in creating, concepts, and Visio wireframe specifications
·Experience with designing for transactional applications
·Experience with both large and small scale online projects – full project lifecycle
·Experience applying usability testing techniques and principles
·Experience applying a web design standard
·Knowledge of web client technologies (browsers, HTML, CSS)
·Strong interpersonal skills and ability to work in project teams
·Strong ability to multi-task and meet deadlines
·Excellent communication and presentation skills and the ability to articulate ideas effectively
·Ability to provide creative solutions balancing user, business and technical needs
·Extreme detail orientation, and a passion for consistency
·Experience with financial/investment/insurance applications is a definite asset
·Proficiency in creating PowerPoint and/or HTML prototypes an asset
·Experience working within a large organization is an asset
·Proficiency in adobe Illustrator, Photoshop an asset
·An understanding of accessibility design issues is an asset