User Experience Designer / Information Architect

3 Positions

Toronto – CONTRACT 6 Months

User Experience Designer / Information Architect

Awesome award winning team…we are growing again!

It doesn't get any better...be part of a growing User Experience team in one of the largest and most respected corporations in Canada.
Winner of the best online banking site 3 years in a row.

http://www.rbcroyalbank.com/olbaward/index.html?ProspectID=E7ADEF0BE5AC447BAA172B8D6AE3FC52

Position Overview

A User Experience Designer / Information Architect, Digital Strategy and Experience, RBC is a user experience specialist who works with project teams to design and deliver high quality client-centered, effective, consistent and usable interfaces.  Projects can include enterprise public and secure transactional websites for banking, investing and insurance, as well as mobile. The IA employs user-centered design principles and human factors best practices to design the optimal client experience solution.  

Position duties include:

·         Working closely with business analysts, business sponsors, project managers and IT teams to obtain and understand business requirements.

·         Managing and creating the design of user interface specifications, by applying client research, design standards, industry best practices, taking into account strategic business objectives, user needs, systems constraints.

·         Leading the design review sessions with project teams, acquiring consensus and getting approvals on designs and documentation.

·         Leading usability testing when required, providing expert guidance to the project teams, creating test strategy/plans, test scenarios, screeners and facilitating usability testing as required.

·         Creating and executing business acceptance test cases and testing for the GUI

·         Working with the project managers to ensure that usability deliverables accommodate project timelines, budgets, technical and scope constraints

·         Possibly working on several projects at a time and providing regular status reporting to manager on all projects.

·         Contributing to the development, maintenance, and continuous improvement of efficient & effective usability methodology/process, documentation, workflow, ROI, metrics and design standards.

·         Continuously developing self and the team by staying current of industry trends and best practices.

·         Acting as a user experience advocate and thought leader regarding principles of user experience and user-centered design. 

Required Skills 

·         University degree in human factors/usability related discipline. 

·         Minimum 2 years related human factors/usability working experience 

·         Proven understanding of user-centered design techniques & demonstrated ability to incorporate UCD principles into the architecture and design of user interfaces 

·         Demonstrated ability in gathering and translating requirements from business sponsors, SMEs, users, and business analysts etc 

·         Expertise in creating, concepts, and Visio wireframe specifications 

·         Experience with designing for transactional applications 

·         Experience with both large and small scale online projects – full project lifecycle 

·         Experience applying usability testing techniques and principles 

·         Experience applying a web design standard

·         Knowledge of web client technologies (browsers, HTML, CSS)

·         Strong interpersonal skills and ability to work in project teams

·         Strong ability to multi-task and meet deadlines 

·         Excellent communication and presentation skills and the ability to articulate ideas effectively

·         Ability to provide creative solutions balancing user, business and technical needs

·         Extreme detail orientation, and a passion for consistency 

Added Assets

·         Experience with financial/investment/insurance applications is a definite asset 

·         Proficiency in creating PowerPoint and/or HTML prototypes an asset

·         Experience working within a large organization is an asset 

·         Proficiency in adobe Illustrator, Photoshop an asset 

·         An understanding of accessibility design issues is an asset

If interested, please send CV and hourly rate to:

Barbara Bushe,  

Manager, User Experience Design

Email: barbara.bushe@rbc.com