(Position is located in Framingham,
MA which is about 25 minutes west of Boston)
You've heard our company tagline:
"That was easy." Now come join one of the key teams that is making
that statement a reality. The Staples Usability team continues to be one
of the thought leaders in usability and is growing to meet company demand for
our services. We are comprised of researchers, information architects and
analytics experts. Our mission is to cut costs and increase sales by using
science to analyze behavior and optimize design. No easy task, but one that is
achievable with a focused, all-star team of experts all driving to the same
Act as usability lead on various
small, medium and large-sized web site & systems projects.
Organize and implement comprehensive
Review requirements documents and
deliverables for projects.
Organize research findings to serve
as inputs for designs and task flows.
Partner with information architects
to develop & review web site & system page flows.
Review vendor applications to
determine usability level; make recommendations on improvement as needed.
Manage contractor resources as
required by projects.
Provide input that will impact the
strategic direction of wide-ranging usability research.
Perform data collection activities
in accordance with research strategies. Activities may include competitive
reviews, focus groups, heuristic reviews, field studies, usability tests,
surveys, cognitive walkthroughs and other means.
Minimum of a Master’s degree in
Human Factors, Cognitive Psychology or related discipline required
Minimum of 4-6 years of usability
experience in a corporate or consulting environment required (with a
substantial amount of that time primarily focused on usability). Experience in
a retail environment a huge plus.
Experience in ecommerce usability
testing practices and theory required.
Must be a strong presenter with
excellent interpersonal skills.
Ability to handle multiple projects
for multiple clients at once.
Must be able to work effectively in
a cross-functional team environment.
Basic understanding of HTML
required. Working knowledge of using Macromedia Dreamweaver & Adobe
Photoshop for basic image editing and image mapping (for prototyping) a plus.
Familiarity with popular web
browsers such as Internet Explorer and Firefox. Understanding of web
accessibility standards a plus.
Basic understanding of statistical
methodologies and working knowledge of statistical packages like SAS, SPSS,
etc. a plus.
Understanding of information
Travel varies depending on
project/research needs. Approximately 10-15% travel may be required.