Usability Project Manager

Lisa Young Gee
Usability Project Manager
September 8, 2010 - 9:45am
Greater Boston, MA
United States
Staples, Inc
From a recruiter: 
Direct employer
Full time
How to apply:

Search for Job # 477269


Usability Project Manager 

[Staples e-commerce sites, catalogs and emails] 

(Position is located in Framingham, MA which is about 25 minutes west of Boston) 

You've heard our company tagline: "That was easy." Now come join one of the key teams that is making that statement a reality. The Staples Usability team continues to be one of the thought leaders in usability and is growing to meet company demand for our services. We are comprised of researchers, information architects and analytics experts. Our mission is to cut costs and increase sales by using science to analyze behavior and optimize design. No easy task, but one that is achievable with a focused, all-star team of experts all driving to the same goal. 

Primary Responsibilities:

  •  Act as usability lead on various small, medium and large-sized web site & systems projects.
  •  Organize and implement comprehensive research initiatives.
  •  Review requirements documents and deliverables for projects.
  •  Organize research findings to serve as inputs for designs and task flows.
  • Partner with information architects to develop & review web site & system page flows.
  • Review vendor applications to determine usability level; make recommendations on improvement as needed.
  • Manage contractor resources as required by projects.
  • Provide input that will impact the strategic direction of wide-ranging usability research.
  •  Perform data collection activities in accordance with research strategies. Activities may include competitive reviews, focus groups, heuristic reviews, field studies, usability tests, surveys, cognitive walkthroughs and other means.




  • Minimum of a Master’s degree in Human Factors, Cognitive Psychology or related discipline required
  • Minimum of 4-6 years of usability experience in a corporate or consulting environment required (with a substantial amount of that time primarily focused on usability). Experience in a retail environment a huge plus.
  • Experience in ecommerce usability testing practices and theory required.


  • Must be a strong presenter with excellent interpersonal skills.
  • Ability to handle multiple projects for multiple clients at once.
  • Must be able to work effectively in a cross-functional team environment.
  • Basic understanding of HTML required. Working knowledge of using Macromedia Dreamweaver & Adobe Photoshop for basic image editing and image mapping (for prototyping) a plus.
  • Familiarity with popular web browsers such as Internet Explorer and Firefox. Understanding of web accessibility standards a plus.
  • Basic understanding of statistical methodologies and working knowledge of statistical packages like SAS, SPSS, etc. a plus.
  • Understanding of information architecture principles.
  • Travel varies depending on project/research needs. Approximately 10-15% travel may be required.


If you are interested please apply online at:

  Search for Job # 477269


Thanks and Best of luck

Tim Harter, Senior Usability Manager

Staples Usability