PURPOSE AND OBJECTIVES Taking the design of SAP’s Business Suite, Industry and Business User applications to the next level of design excellence is the core business of the SAP User Experience Group. Our mission is to provide a world-class user experience for end users of SAP business applications. The objective of this position is to work in close collaboration with solution management and development to research, design and develop industry leading applications and user productivity tools spanning both desktop and mobile platforms. The senior user researcher supports the product solutions management team to discover and validate both user and business requirements which form the basis for effective product design within the User Centered Design lifecycle. He/she performs leading edge user research in either the field or the usability lab (or both). Field work is based on observational techniques and applied anthropology methods. Lab activities are conducted via state of the art human performance measurement methods in the context of ISO9241 usability definition. Both formative and summative techniques are applied. He/she identifies and drives opportunities to improve aspects of the software-development process related to user experience, including streamlining and automation to create solutions with no user interface at all. Along with fellow members of the user-experience team, the senior user researcher has a key role in assuring best-quality and best-practice UCD is applied throughout the product development lifecycle. EXPECTATIONS AND TASKS Design and execution of user research activities, including participatory design sessions, labs studies and/or field studies with customers and potential new users. Discovery and validation of business requirements and synthesis of these requirements into effective use cases Persona research and development Involvement in design validation activities and recommendations reporting to upper management Communicating effectively within UX- and product management/ development community contributing to project planning and infrastructure initiatives EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Advanced degree in human-computer interaction, cognitive or experimental psychology or applied anthropology, Ph.D preferred Exceptional behavioral data-collection and analysis skills, e.g., designing, conducting, and analyzing all kinds of user data (field and lab-based research). Ability to moderate focus groups Excellent analytical, oral, written, and visual communication skills Ability to collaborate actively and effectively in multidisciplinary teams Knowledge of and commitment to UCD principles and methods Familiarity with internet-development technologies and tools Desire to learn and master cutting-edge technologies Ability to meet ambitious deadlines and deliver high-quality work on schedule
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