Manager, eCommerce Interaction Design

This job contributes to REI’s success by creating and managing REI’s interaction design strategy and execution. The ideal candidate has a proven ability to lead and mentor an interaction design team in a collaborative environment, and demonstrated experience in utilizing brand messaging and strategy for innovative and revenue-driving features. Proven record of delivery of web site and mobile device interactions that combine strong usability with an engaging experience and integrated brand communications. Contributes to high-impact eCommerce development initiatives, and acts as an eCommerce representative in cross-divisional forums. Models and acts in accordance with REI’s guiding values and mission.

Specific Responsibilities:

• Creates, defines and manages the interaction design strategy and execution for REI websites and mobile devices.
• Identifies and implements process improvements and design methodologies for team efficiency and effectiveness.
• Directs, manages and mentors the interaction design team including daily work oversight as well as career development and annual performance reviews.
• Works with cross divisional teams to contribute to maximizing and improving cross channel customer experiences.
• Manages resources and design strategy for multiple projects simultaneously from strategy planning to launch.
• Creates and maintains guidelines, specifications and interaction pattern libraries to ensure that all digital products have a similar design approach.
• Works closely with User Experience, Information Architecture, and Brand Creative to create optimal digital customer experiences.
• Observes and analyzes website and mobile device use and creates positive interactions based on quantitative and qualitative customer behavior and feedback.
• Provides guidance in best-practices for user centered interaction design.
• Evaluates the effectiveness of new and existing interaction design elements, using quantitative and qualitative analysis, competitive landscape, and industry standard best practices.
• Contributes to strategic planning, applying current knowledge and future vision of interaction design which significantly impact the effective execution of REI’s customer experiences.

At REI, we have a workplace where you can be yourself, be heard and be respected while having a job that challenges you—it’s a great environment that balances hard work with time off to play. We’ve been recognized as one of Fortune Magazine’s “100 Best Places to Work” since the award’s inception and continue to grow and thrive in a challenging marketplace. REI offers an excellent compensation package, flexible benefits, outstanding retirement plan, annual incentive program, and a generous merchandise discount to help you enjoy your free time.

Qualifications:

5+ years experience with interaction design methodologies.
• 3+ years building and leading teams.
• Extensive experience with Photoshop and Illustrator.
• Familiarity with one or more current web markup or scripting languages: XHTML, CSS, Javascript, AJAX.
• Deep understanding of interaction design methods, techniques and best practices.
• Demonstrated experience in leading interaction design of social media and online communities.
• Good understanding of benefits and constraints of internet and mobile technologies.
• Strong understanding of internet marketing & advertising, digital engagement and related topics.
• Experience working via agile methodologies strongly preferred.
• Previous eCommerce design experience strongly preferred.
• Previous Mobile design experience preferred.
• Proven ability to work collaboratively with multi-disciplinary teams to promote open communication and teamwork.
• Strong knowledge of related disciplines such as information management, content strategy and brand communications.
• Excellent interpersonal and presentation skills, including the ability to communicate effectively in small and large groups at all levels of an organization.
• Strong analytical and problem solving skills.
• Experience in working on multiple projects simultaneously.
• Excellent verbal and written communication skills in order to document and present strategies, standards, and concepts to both business and IT audiences.
• Degree preferred in related discipline: information architecture, interaction or interface design, human-computer interaction (or equivalent).