Support the analytic needs of a business unit by analyzing web traffic using clickstream tools such as ClickTracks, Omniture etc. Use standard BI tools, such as Brio or Business Objects, to produce reports relating to outcomes.
Create holistic dashboards by pulling data from different data sources and websites for presentations to senior management team.
Collaborate with external partners such as Agencies to assist with data collection and reporting.
Lead driving core insights from the data to suggest, create and execute multivariate or a/b/c tests that drive fundamental improvements to the site experience.
Exhibit a high level of expertise in driving the data strategy across multiple “listening posts” (websites, surveys, testing, CRM systems, market research etc).
Work with the website technology team closely to identify gaps in the data capture strategy and collaboratively implement enhancements. Will also be expected to partner outside the business units and outside the company to ensure that best practices in metrics and decision making are being exposed to the BU management and core website decision makers.
Weekly, monthly reports (excel, BI tools, clickstream analytics).
Lead development of senior management dashboards.
Website behavior and customer experience analysis.
Lead creation and completion of Multivariate and A/B testing documents (from hypothesis creation to influencing creative to identifying success metrics) and post test analysis.
Business requirements synthesized from multiple sources including product managers, development teams, and functional group members.
Documentation relating to existing processes and suggestion / presentations for improving those processes.
Effective and persuasive presentations (verbal and written) for project teams and business leaders.
Knowledge / Background / Experience
Bachelor’s degree (MBA preferred).
At least two to three years of working with standard clickstream analysis tools: Omniture, ClickTracks, WebTrends, HBX, Google Analytics etc.
Two years of experience in advanced web analytics methodologies such as experimentation and testing, competitive analysis, surveys and market research.
Two years of experience in one or more roles in an online ecommerce or online support environments.
High level of expertise with Business Intelligence tools, two years, such as Brio, Business Objects, MicroStrategy, Cognos etc with experience writing and tuning sql queries in a online or offline environment.
Three years of experience in using the Microsoft Office suite with very strong Excel skills.
Three years of business analysis experience in large size companies with multiple functions / business units preferred.
Midlevel expertise in the SEM (Search Engine Marketing) / PPC (Pay Per Click) and SEO (Search Engine Optimization) strategies and a minimum one year experience measure success of SEM/PPC and SEO campaigns / efforts.
Excellent communication skills and ability to interact with all levels of end users and technical resources.
Exposure to project management skills, business process redesign principles, tools and techniques a plus
Team / Leadership Skills
Works effectively both independently and as a member of a cross functional team.
Uses sound judgment to identify issues and escalates when appropriate.
Contribute to improvements in processes (technical or business) used by analysts.
Drives focused decisions within specific areas and are a key contributor to decisions beyond specific scope of role.
Ability to identify key needs or gaps and provide leadership to close those gaps.
Resolves disagreements and conflicts constructively, knows when to involve others.
Learns from mistakes, takes action to apply the learning and provides peer and team wide feedback for those in immediate area of focus.
Identifies and communicates specific personal growth goals for self.
Technical / Functional Skills
Understands relevant technology applications in their area.
Using strong analytical skills provides insights as well as recommendations for changes and convinces key Company decision makers of business benefits of the proposed solutions.
Identifies and drives requirements tradeoffs by proposing solutions to BU/FU leadership.
Handles multiple tasks, switches priorities and focuses as needed.
Exhibits high degree of proactiveness in analyzing customer behavior using available data to influence changes on the website.
Understands the complex web ecosystems and best practices and applies this knowledge to their work.
Collaborates on creation of project plan and tasks for the team.
your CV to UXteam@mail.link.net with mail subject UXWA
Covering letter explaining your reasons for applying and how you meet our criteria and giving details of your current salary
The deadline for applications is the 5th June 2010.
Applicants must have work permit in Canada
Please contact us with any questions and for preapplication advice: