[JOB] Sr. User Researcher, Usability, RCX

[JOB] Sr. User Researcher, Usability, RCX
August 18, 2010 - 4:36pm
Seattle, WA
United States
From a recruiter: 
Direct employer
Full time
How to apply: 
Search for Job ID: 116924 at www.amazon.com/jobs

Our Usability/UserResearch team is looking to hire an outstanding Sr. User Researcher. Let me know if you or anyone you know might be interested in this opportunity.


Job Overview:

The Amazon.com Retail Customer Experience team is seeking an innovative and highly motivated user researcher to join our effort to raise the bar on user research at Amazon. This position will design and conduct research activities that inform concepts and design direction,and that ultimately improve the customer experience on Amazon.com. The ideal candidate will have a deep understanding of user research methods and best practices, along with a nimble, creative and pragmatic approach, and top-notch communication skills.

This position requires the ability to work with minimal direction as well as the capacity to work quickly while delivering high-quality outputs. This position will work on overlapping projects, so strong organizationa skills with the ability to multi-task are critical. Amazon is a fast-paced and exciting environment. The ideal candidate will becomfortable with some ambiguity and will be able to thrive in a resource constrained environment.

Additional responsibilities

  • Work closely with cross-functional teams to identify and prioritize researchquestions based on analysis of current knowledge, project goals andrisks.
  • Identify best method or mix of methods based on research questions, timeline and resourcing.
  • Distill project goals and research questions into well thought-out research plans.
  • Conduct user research with rigor while ensuring participant comfort.
  • Manage iterative prototyping through close alignment with design, development, and business.
  • Performquick but thorough data analysis in order to create insightful andactionable findings presentations- both verbal and written.


Qualifications Required

  • At least 5 years proven success leading User Research projects with demonstrated impact.
  • A strong portfolio demonstrating past work experience and deliverables (eg: study plans, reports)
  • End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
  • Hands-onexperience with the following methods at minimum: lab-based usertesting, remote testing, paper prototype testing, iterative prototypetesting, concept testing, field research, international research, andsurvey design.
  • Fluency in best practices for user research.
  • The ability to quickly turn around high-quality study plans and reports
  • Excellentcommunication, presentation, interpersonal and analytical skills; theability to communicate complex concepts clearly and persuasively acrossdifferent audiences and varying levels of the organization
  • Exceptional behavioral data-collection and analysis skills, e.g., designing, conducting, and analyzing all kinds of user data.
  • The ability to manage ambiguity, work autonomously, and multi-task in an agile environment
  • Ability to meet ambitious deadlines and deliver high-quality work on schedule
  • Familiarity with internet-development technologies and toolsStrongly preferred
  • Retail/E-commerce research experience in a global context
  • Experience/training in statistics.