Information Architecture & Account Manager,

Information Architecture & Account Manager,
September 16, 2010 - 9:15pm
Hong Kong
Hong Kong S.A.R., China
HeathWallace (HK) Ltd
From a recruiter: 
Direct employer
Full time
How to apply: 



HeathWallace (HK) Ltd is a subsidiary of HeathWallace Ltd, a leading UK web design and development agency specialized in delivering effective online solutions for global financial services firms and other leading brands in Europe, Asia and North America.  Our clients have taken a high-level decision to focus on the internet as a critical channel to engage and service their customers.  The solutions we deliver are therefore of strategic importance to our clients.


To support the growth of our business in Asia Pacific, HeathWallace is looking for a seasoned Account Lead with a strong Information Architecture background to drive the online channel strategies for some of our global clients.  This is a challenging regional role with the mission to develop, plan, and deliver user-centric online solutions for our clients in Asia Pacific.


Main Responsibilities

Account management & business consultation

l  Capture and analyze business requirements from clients (existing and prospective) and assist clients to develop and articulate their online strategy, objectives and priorities

l  Develop appropriate methodology and approach to delivering tailored solutions for clients utilizing HeathWallace in-house expertise and those of our partners

l  Apply user-centered design principles to help develop client solutions


Project management

l  Develop project plan and co-ordinate with internal resources such as design and development in UK and Hong Kong

l  Manage relationship with clients on a day-to-day basis

l  Lead the delivery of projects to clients ensuring integrity of solution as well as client satisfaction


Business development

l  Help drive HeathWallace business development strategy and plans and co-ordination with UK team as appropriate

l  Prepare proposals and presentations to existing and new clients to support pitches and tenders

l  Contribute to setting the direction, monetising & operationalising the wider HW proposition


Information Architecture

l   Solution Definition-

n   Visualize concepts quickly and cleanly through site-maps, user-journeys and wireframes, transaction flows, diagrams and interface schematics.

n   Present proposed solution with client team. Conduct feasibility analysis with business and technology teams.

l   QA Leadership – Managing the process & maintaining standards in the IA deliverables across the team.

l   Mentoring – taking responsibility for developing the skills of other specified team members.


Experience and Skills

l   6-8 years of project and account management experience in usability or new media. Preferably in financial services context and with agency background.


l   6-8 years in depth Information Architecture experience. At least 2 years as Lead IA with strong exposure in solution definition and evangelizing usability with business/technology stakeholders and teams.

l   Strong program or project management skills – process driven

l   Track record in building excellent consultative-driven relationships with clients/stakeholders

l   Strong experience with user-centered design methodology for designing and developing user-centric online solutions.  Excellent knowledge of internet design and build practices, including knowledge of web usability & accessibility

l   Good knowledge on web technologies and their application to create business solutions.  Ability to liaise with technology people to deliver an end-to-end solution

l   Exceptional presentation and writing skills

l   Financial services experience an advantage

l   Knowledge of Microsoft Office including Microsoft Project, Adobe Illustrator, Visio

Location: Hong Kong                Salary:  Negotiable