Experience Lead

HUGE (www.hugeinc.com) is responsible for core digital strategy and implementation for some of the largest companies and brands in the world. Founded in 1999, the company has evolved a methodology and a culture that combine the most powerful aspects of research, user-centered design, technology and marketing to meet client objectives. The online businesses designed and developed by HUGE generate over $12.3 billion in annual revenue and are visited by more than 150 million visitors each month. The company has over 225 employees in offices in New York, Los Angeles, London and Stockholm. HUGE is part of the Interpublic Group of Companies.

Experience Leads play a critical role at HUGE. They are the nerve center of our design process and take a hefty share of responsibility for the success of large-scale projects. Experience Leads oversee an interdisciplinary team through research, strategy development, concepting, product definition, and design.
 
A successful Experience Lead at HUGE is an innovative designer, a decisive product owner, a confident manager, a helpful mentor, a team player, and a skilled client partner all rolled into one. In addition to project work, Experience Leads manage and mentor a small group of Interaction Designers who may or may not be assigned to their project.
 
Responsibilities:

• Collaborate with Project Managers and Engagement Directors to create project scopes, schedules, and road maps
• Plan for, delegate, oversee, and polish all UX project deliverables (such as strategic vision briefs, concepts, wireframes, site maps, content inventories, etc.)
• Create and present aforementioned deliverables when necessary • Partner with other disciplines to ensure a stellar final product
• Champion principles of usability and user-centered design and know when it's ok to violate those principles
• Work with research team to define correct research processes, and participate in user testing or fieldwork as needed
• Partner with Senior Clients to keep project momentum moving forward and to maintain a positive working relationship
• Collaborate with HUGE teammates and clients to ensure that the integrity of the experience is maintained through launch
• Contribute to our process and shared knowledge, and help to evolve the HUGE way of working over time.
• Represent User Experience in pitch work and business development
   

Requirements/Qualifications: 

• 5+ years experience creating interfaces, large scale websites, or applications
• Desire to produce the best experiences in the industry hands-down
• Full understanding of how to apply the methodologies of interaction design and research to website and product development
• Successful track record leading interdisciplinary teams in creating killer products
• Tendency to lose sleep over how to remove the need for annoying "Cancel" buttons
• Experience managing, growing, and mentoring junior colleagues
• Proven client management skills
• Capacity to think holistically about a client's business
• Engaging presentation style
• Solid writing and visual communication skills
• Familiarity with usability heuristics and relevant HCI literature
• Knowledge of InDesign or other tools for generating wireframes and behavior specifications
• Ability to play nicely with other intelligent and talented types
• The curiosity of a scientist and the passion of an artist
• Ability to inspire passion, dedication, and killer work from others
• Open to feedback and knows when to how and when to defend design choices
• Takes risks in design that lead to a perfect balance of innovation and usability
• Proactive, hands-on person who loves a challenge

 
HUGE is an equal opportunity employer (EOE). We strongly support diversity in the workforce.