http://www.pb.com/careers using position number 103291
The Concept Studio is a customer-centered innovation group with the mission
of providing Pitney Bowes with rich customer and market insights to discover new
business opportunities and guide decision-making.
Our multi-disciplinary team of designers, strategists and technologists
collaborate with Pitney Bowes' business units in fast-paced projects, to
identify unmet needs and market opportunities and to shape those insights into
tangible B2B product and service innovations.
We currently have an opening for a social scientist with expertise in the
anthropology of work, ethnographic research, and data analysis and synthesis. If
you are a highly motivated researcher who can apply qualitative data to business
design and development, we would like to hear from you.
Design and develop research plans and materials including participant
criteria and screeners, discussion guides, behavioral analyses, usability
protocols, visual diaries, etc.
Analyze and generate insights from both primary and secondary research
Create representations of customers' needs and everyday practice including
user / buyer personas, use scenarios, workflows etc.
Create low-fidelity prototypes e.g. mock ups, sketches, storyboards and
design experiments for the purpose of testing new product concepts and
validating customer need
Articulate market and customer insights through written and visual means to
feed conceptualization and development of products, communicating process and
actionable findings to clients
Engage with product managers, strategic marketers and cross-functional teams
focused on building businesses
Develop / adapt / research novel customer research techniques that add
greater depth, breadth, and speed to the Pitney Bowes product development
Contribute to the consolidation and dissemination of market and customer
insights (i.e. knowledge management) across the company
The company is an EEO and Affirmative Action Employer that values diversity
in the workplace. Women and minorities are encouraged to apply.
American with Disabilities Act Requirements
While performing the essential functions of the job, the employee is
regularly required to sit, speak clearly, hear and use hands and fingers. The
employee is occasionally required to stand, walk, reach with hands or arms,
stoop, kneel, crouch or lift and/or move maximum of 10 pounds.
Location: Southwestern Connecticut (Greater New York area)
The Concept Studio is located in Southwestern Connecticut overlooking the
Housatonic River Valley, 30 minutes from New Haven, CT and 90 minutes from New
Advanced degree in a social science, such as anthropology, or human centered
design, is required
Two or more (2+) years real-world experience in applying various research
methodologies (e.g. ethnographic observation, customer interviews) in a business
context, ideally as part of a multi-disciplinary team
Demonstrated ability to translate field data to real business problems is
required. Experience in representing ethnographic data in visual forms a distinct plus
Requires excellent analytic, communication and interpersonal skills, and
ability to work in a variety of customer environments
Please apply online at www.pb.com/careers using position number 103291.
Post a Job
Add information about a job opportunity that supports IxDA's mission to improve people's experiences with technology.