Dir, UX - Public Online Internet Yellow Pages: #2 IYP
Dir, UX - Public Online Internet Yellow Pages: #2 IYP
September 23, 2010 - 3:32pm
From a recruiter:
How to apply:
Local.com (NASDAQ: LOCM) is a leading local search engine and the largest local search network in the United States. The company provides over 19 million consumers each month with the most relevant search results for local businesses, products and services on Local.com and over 700 regional media sites. Businesses can target ready-to-purchase consumers using a variety of advertising products including subscription, pay per click, banner and pay per call ad products. Local.com consistently ranks in the Top 100 in U.S. website traffic according to Internet research firm, comScore.
Powered by the company's patent-pending Keyword DNA™ and local web indexing technologies, Local.com provides users with targeted, relevant local search results. These results include special offers from local businesses, reviews from other users, local businesses' website links, maps, driving directions and more. The company is based in Irvine, California. We recently aquired Octane360 in Redondo Beach, Ca.
Job DescriptionThe Director, User Experience’s primary role is to lead the vision, strategy, and execution of the user experience and site architecture of local.com. This team member will work closely with a group of key senior level executives to determine and support the most effective product strategy for local.com, including identifying brand appropriate, customer centric user experience and design solutions that deliver on our business goals, ensure site-wide consistency, provide a foundation for future enhancements and ensure our continued success. This team member will be responsible for providing Information Architecture leadership and direction, managing a team of designers and overseeing the execution of all IA aspects across the site.
• Ultimately accountable for the vision, strategy, and execution of the user experience and site architecture of local.com aligned with brand, marketing and business objectives. • Work closely with a group of key senior level executives to determine and support the most effective product strategy for local.com, including identifying brand appropriate, customer centric user experience and design solutions that deliver on our business goals, ensure site-wide consistency, provide a foundation for future enhancements and ensure our continued success. o Contribute to the team as the user experience strategy lead by contributing subject matter expertise in the areas of information architecture, online user behavior, usability testing, and industry standard user experience best practices. o Provide key contributions to the conceptual, visual, and functional execution of local.com. o Provide innovative, customer centric, information and visual design recommendations that contribute to an enhanced user experience. o Have a thorough understanding of our business and revenue goals and ensure all recommendations are aligned with delivering on both business and user needs. • Lead the vision, strategy, and execution of the user experience and site architecture of local.com, taking a customer centric view to improve the user experience, and brand perception. o Establish an IA vision and strategy that results in the best possible user experience and is aligned with and consistently supports our brand, marketing and revenue strategies. o Evaluate the effectiveness of new and existing IA elements on local.com, performance metrics, customer feedback, competitive landscape, and industry standard best practices in order to continuously evolve and improve our online brand presence and user experience. o Define, approve and enforce the IA design and best practices standards. o Manage the overall IA queue align with product priorities, establish level of effort estimates and manage the team according. o Oversee the User Experience team’s work product to ensure consistent quality and adherence to company standards. • Establish, optimize and manage user experience management methodologies, incorporating industry standard best practices and lessons learned on previous projects, and ensuring the team is aligned with company-wide project management methodologies. o Establish new and refine current methodologies and approaches to ensure the continued evolution of user experience management best practices. o Drive process improvement changes to maximize team efficiency. • Provide guidance, insight and leadership to a team of Designers/CSS programmers, including providing clear expectations, training, guidance, career growth opportunities and conflict resolution. o Hire quality, experienced, talented team members. o Ensure that the team understands the company vision, departmental, team and individual goals. o Provide team members with the direction, tools and guidance necessary to be successful in their roles. o Motivate, challenge and inspire team members to deliver on expectations and goals. o Create and foster a creative, positive, efficient and collaborative team working environment. o Manage conflict in an effective, expedient and professional manner.
• Bachelor of Arts degree or equivalent experience. • A minimum of 8 years of IA experience for an established, heavily trafficked, consumer facing web site. • A minimum of 5 years of management experience, overseeing a successful IA team. • Proven ability to lead and mentor a talented IA team and inspire team confidence and respect. • Thorough understanding of best practices in web design and user interface/information architecture conventions. • Strong knowledge of task and use-case analysis, heuristic analysis, and user personas. • Strong understanding of online design, marketing and advertising. • Experience with techniques in formal and informal usability testing. • Good understanding of benefits and constraints of current Internet technologies.