design researcher ( experimental + statistical )

nancy ann falkenburg
design researcher ( experimental + statistical )
October 28, 2010 - 3:36am
Mountain View, CA
United States
From a recruiter: 
Direct employer
Full time
How to apply: 
please email portfolio + resume (or linkedin profile) to nancy falkenburg ( - intuit):

contact: nancy falkenburg ( - intuit): 

As a Senior User Researcher in the QuickBooks Online Experience Design (XD) team you will be part of a highly collaborative group of creative problem solvers with a passion for innovation to revolutionize the way millions of small businesses around the world start, grow and run their businesses successfully. We are looking for creative problem solvers with a passion for innovation to join our team and revolutionize the way the world does business.
Primary Responsibilities :       
• Conduct user research throughout the design process to ensure that experiences are delivering on business goals and customer needs

• Develop user research plans in collaboration with business owners and designers to ensure that the results are actionable and timely

• Develop overall business learning plans to help teams gain the customer insights necessary to drive projects forward successfully

• Leverage your past experience with a wide variety of research methods, best practices, and technologies to select and apply the right methods and tools at the right time

• Manage vendor relationships with recruiters and outsourced research companies

• Effectively communicate research results and actionable recommendations to project stakeholders in a clear and compelling manner in order to positively influence design direction

• Demonstrate an eagerness to be part of a strong design and research community. At Intuit, the user experience community is extensive - starting within individual product groups and expanding across our division and company. Our Chairman and Founder, Scott Cook, is passionate about design and actively promotes a culture that values design thinking.
Qualifications :        • 5+ years of user research experience, including direct experience with various research methodologies (e.g. heuristic evaluations, lab-based and remote usability testing, contextual inquiry site visits, surveys)

• Direct experience conducting usability research for large scale products, websites, or web-based applications

• Ability to manage multiple projects of varying complexity

• Ability to work independently in addition to working with a cross-functional team of interaction designers and product managers

• Experience writing research plans, discussion guides, screeners, test protocols, and reports that effectively meet the needs of your audience

• Education
(Minimum): Bachelor's Degree
(Preferred): Advanced Degree (MA, M.Sc., Ph.D.) with training in Human-Computer-Interaction or related design discipline

Bonus points for experience with:
• Agile Development Method
• Interaction design principles
• Creating wireframes to communicate design ideas
• SAAS applications
• Quantitative research skills