Client Experience User Interface Designer

Client Experience User Interface Designer
September 9, 2010 - 1:45pm
New York, NY
United States
From a recruiter: 
Full time
How to apply:
JPMorgan Chase is currently seeking an experienced User Interface Sr Design Lead to support the Global Client Access group of Treasury Services (TS), which provides clients worldwide with access to the firm's treasury management applications through multiple online channels.
TS Global Client Access utilizes user-centered design techniques to drive planning, development, and execution of Internet initiatives across Treasury Services. Our mission is to create a world-class product that delights our customers, improves efficiency and inter-operability across the business, and meets or beats the offerings of our global competitors.
The Client User Interface Designer (CUID) provides clients worldwide with access to the firm's treasury management transaction and information services, through Internet, PC Workstation, and direct data transmission channels.  The organization has end-to-end responsibility for these channels, including sales support, client experience, product management, delivery, implementation, fulfillment, technical support, and platform operations.
The Client Experience Team is responsible for the design & usability of all client-facing product interfaces/GUI's, product content & user documentation, marketing & client communications, and the quality of the overall client experience across all touch points. The Client Experience User Interface Designer is the responsible for the design of the the product and constituent applications interface, reporting to a User Interface Design Lead. They work closely with Market Research, Product Managers, Business Systems Analysts to translate customer and business requirements and use cases into a customer-centric online experience, including the overall site structure and organization and page-level interaction/information definition. They translate the product style standards into page designs that provide the customer with a consistent and easy-to-use experience that supports the JPMorgan Chase brand. They collaborate with Content Managers to define content needs and incorporate provided content into the site/page designs and UI Spec. They collaborate with the User Interface Developer to produce prototypes to test and validate design decisions with internal and external (customers) stakeholders. Finally, they collaborate with IT to translate the page designs into a functional specification, provide oversight to ensure that developed pages reflect the fidelity of the design, and support QA and UAT efforts to ensure the overall quality of the implemented online experience.
Role Specific Responsibilities
User Interface Designer
  • Ability to produce site maps, user flows, wireframes, page layouts and User Interface Specification deliverables for hand-off to technology.
  • Ability to provide guidance to Content Managers to define and develop content to support customers' online interactions
  • Perform prototype testing to validate interface designs with stakeholders and end-users
  • Proactively identify opportunities to improve the site usability and the overall quality of the site design, organization and structure
  • Uphold user interface and site design guidelines to support site evolution and redesigns
  • Provide guidance to ensure effective translation of user interface designs during technical implementation.
  • Support User Acceptance Testing (UAT): test participant, issue identification and resolution.


Key Position Statistics
  • 5+ years experience in web site and application design, preferably at a financial or insurance institution, or supporting a transaction-based site.
Knowledge and Skills Requirements
  • College degree in Interaction or Interface design, or comparable professional experience required
  • Strong visual design sense, familiarity with branding standards.
  • Ability to translate customer and business requirements and Use Cases into effective User Interface Designs.
  • Ability to write and maintain detailed functional specification documentation supporting UI designs
  • Ability to develop and translate design guidelines and standards.
  • Ability to present designs and concepts to stakeholders
  • Knowledge of the Internet, Internet Technologies, web development processes & tools and web production
  • In-depth knowledge of User Interface Design, best practices and industry standards
  • In-depth knowledge of user/customer-centered design and development approaches
  • Familiarity with transactional or e-commerce interface design required, experience with financial services preferred
  • Familiarity with end-user prototype and usability testing
  • Experience with Axure, Visio, Fireworks, Photoshop and Indesign a plus