Recent Discussions

16 Jan 2004 - 11:16am
10 years ago
7 replies
Ryan Powell

Error messaging best practices

I'm looking for info on best practices / guidelines for error messaging
(for forms on the web)- both the content of the message and the way
errors are brought to the user's attention.

Does anyone know of any good sources? Or maybe just a site that has an
interesting solution?


Ryan Powell
Chicago, IL

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16 Jan 2004 - 12:03am
10 years ago
4 replies
Bronwyn Boltwood

How to Get Into Interaction Design?

Hello everybody,

In order to pay the rent, I've been doing first-level tech support for the past
2.5 years, and I'm sick of it. In my current job, I am chronically frustrated
by systemic problems that I am unable to fix but am forced to clean up the
messes from.

Naturally interaction design has captured my interest. I may have an aptitude
for it: I wrote a critique of and new interaction and site design for a rather
horrible account ordering site used by the company I support, back in 2002,
before I even knew that interaction design existed.

15 Jan 2004 - 11:05am
10 years ago
5 replies
Robert Reimann

Where Does User Advocacy Belong in the Company S tructure?

Given this choice, and without specific knowledge of
each organization, I would tend to pick an association
with Marketing over IT.

Theoretically, Marketing should understand the importance
of customer/user relations, and from there it's usually
an easy sell that a product's behavior constitutes an
important piece of that relationship.

15 Jan 2004 - 11:00am
10 years ago
1 reply
Todd Warfel

Who's going to IA Summit?


Who's going to the IA Summit? I'm thinking of planning a get together
over breakfast or dinner. Let me know if you're going and interested.

Feel free to reply off-list.


Todd R.

15 Jan 2004 - 10:58am
FelcanSmith, Mark

Where Does User Advocacy Belong in the CompanyStructure?

My experience has involved the touch points between Marketing, Business
Dev, Customer Service, and IT. My take is to engage company wide
constituents in participation towards a more collective conscious of the
customer experience. I don't believe that who your team reports to is a
true indicator of your potential success. Granted it helps to have
senior mgmt champions on board, but the ideas and processes behind
UCD/UX and being able to tie that in with a tangible ROI is a strategy
that has worked for me.

15 Jan 2004 - 10:52am
10 years ago
8 replies
T. Taylor

Use of icons v. hidden triggers for rollovers


I work on a team that builds foreign language
courseware in a browser-based environment. The nature
of the program requires that in addition to a target
language (if we are teaching Spanish, Spanish is the
target language), we supply English equivalent for
most vocabulary that is taught.

14 Jan 2004 - 5:09pm
10 years ago
4 replies
Chris Whelan

Where Does User Advocacy Belong in the Company Structure?

Can a usability team report into an aggressive
marketing/business development unit and remain true to
the user? Can the same question be raised if the team
reports into IT?

I'm having an interesting debate here about where the
user advocacy group should report. (The choices are IT
or Marketing – I can't form a new department!).

14 Jan 2004 - 5:04pm

Agile Methods and Design article in the latest Interactions

This topic came up a while back, but there is a good article on working
with agile development methods (Extreme Programming aka XP being the most
famous) as a designer in the February 2004 issue of _Interactions_ (SIG CHI

14 Jan 2004 - 1:17pm
10 years ago
1 reply
nyckiep at

Help Application Usability

Hi All

I am looking for any information regarding the usability of Help
applications? Can anyone point me in the right direction?


Nichole Pineau
Interaction Architect
Taliant Software

14 Jan 2004 - 12:41am
Naznin Rao

RE: redhat designer

hi Seth,
please tell me more about this job...I am currently studying New Media at
NID- National Institute Of Design, Ahmedabad, INDIA...doing a four months
internship with HP Labs as part of my 4th semester.

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